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Customer Relations Associate
vor 3 Monaten
Position Overview:
We are seeking a dedicated individual to join our team as a Volkswagen Service Assistant. This role is essential in providing exceptional customer service and support within our service department.
Key Responsibilities:
- Delivering outstanding customer service and support.
- Coordinating appointment scheduling for consultations.
- Preparing orders for service advisors to ensure smooth operations.
- Providing information regarding pricing for various workshop services and assisting with invoice explanations.
- Managing the allocation of replacement and loan vehicles.
- Supporting colleagues in sales initiatives.
- Offering comprehensive product range information on Volkswagen vehicles and financial services.
Qualifications:
- Completion of technical or commercial training is required.
- Previous work experience in a similar role is advantageous.
- Strong focus on customer satisfaction.
- Professional demeanor and appearance.
- Ability to work a flexible schedule.
- Excellent communication and interpersonal skills.
- Proficient in PC usage.
- Demonstrated ability to work independently, reliably, and with attention to detail.
- Valid Driver's License Class B is necessary.
What We Offer:
- A recognized and award-winning workplace culture.
- Comprehensive onboarding process to ensure your success.
- Job security within a dynamic and growing business group.
- Opportunities for individual training and professional development.
- Competitive salary package along with 30 days of annual leave.
- Modern work environment with the possibility of remote work.
- Supportive and motivated team of colleagues.
- Attractive corporate benefits and leasing offers for employees.
