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Volkswagen Service Specialist
vor 2 Monaten
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Volkswagen Service Specialist at Gottfried Schultz. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and supporting our sales team in achieving their goals.
Key Responsibilities:
- Provide top-notch customer service to our valued clients, addressing their queries and concerns in a professional and courteous manner.
- Coordinate and schedule appointments for consultation meetings, ensuring timely and efficient service delivery.
- Prepare and present service quotes to customers, providing detailed explanations of the services offered and associated costs.
- Offer expert advice on Volkswagen's product range and financial services, helping customers make informed decisions.
- Manage and coordinate the replacement and loaner vehicle process, ensuring minimal disruption to our customers' daily lives.
- Support our sales team in achieving their targets, providing valuable insights and recommendations to enhance the customer experience.
Requirements:
- Completed technical or commercial education, with a strong foundation in automotive knowledge.
- Previous experience in a similar role is highly desirable, but not essential.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- A professional and approachable demeanor, with a keen eye for detail and a commitment to delivering exceptional results.
- Proficiency in using computer systems and software, with a strong understanding of data management and analysis.
- A valid driver's license, with a clean driving record.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A comprehensive onboarding program, designed to ensure a smooth transition into your new role.
- A secure and stable work environment, with a focus on employee well-being and satisfaction.
- Access to ongoing training and development opportunities, tailored to your individual needs and goals.
- A competitive salary and benefits package, with a focus on recognizing and rewarding outstanding performance.
- A modern and well-equipped workspace, with flexible working arrangements to suit your needs.
- A collaborative and inclusive team culture, with a strong emphasis on teamwork and mutual respect.
About Us:
Gottfried Schultz is a leading provider of automotive services, with a strong commitment to customer satisfaction and employee development. We are proud to offer a dynamic and supportive work environment, with opportunities for growth and development in a rapidly evolving industry.
