Front Office Operations Leader
vor 4 Wochen
As a pivotal member of our Front Office team, you will oversee daily operations, guiding and motivating our reception staff to ensure a seamless and memorable experience for our guests from arrival to departure.
Key Responsibilities
- Lead and inspire your team, fostering an environment where they feel empowered and supported to deliver exceptional service.
- Contribute to our business success by managing pricing strategies, monitoring occupancy levels, and collaborating with the team to maintain a vibrant and satisfied guest community.
- Ensure smooth operations by addressing any challenges proactively and maintaining a polished and welcoming environment.
- Uphold a positive demeanor, even during challenging situations, to enhance guest satisfaction.
- Supervise various operational aspects during your shift, ensuring customer welfare and satisfaction.
- Maintain accurate data within the Property Management System (PMS) and generate reports for relevant departments.
- Manage overbooking scenarios and liaise with other departments to optimize room occupancy.
- Ensure prompt and efficient handling of all incoming calls.
- Prioritize guest safety and property security by adhering to established safety and hygiene protocols.
- Conduct regular evaluations of team performance and facilitate team meetings.
- Collaborate with the Front Office Manager to manage staff schedules effectively.
- Ensure all work areas meet maintenance and cleanliness standards, promptly reporting any issues to the engineering team.
- Demonstrate cultural awareness and appropriate behavior for diverse guest backgrounds.
Qualifications
- Experience in a hotel or similar environment in a comparable role.
- Fluency in German and English is essential; additional languages are a plus.
- Familiarity with Micros Fidelio Opera or similar front desk systems and understanding of GDS is advantageous.
- A positive outlook and a proactive approach to daily challenges.
- A unique individual who values authenticity and diversity in the workplace.
- A genuine passion for hospitality, whether it’s through food, drink, events, or accommodations.
- A commitment to making a positive impact on every guest interaction.
- A collaborative spirit, willing to contribute to team success without ego.
- A readiness to embrace innovative approaches and experiences.
- A sense of humor and a positive attitude, even in unexpected situations.
- A desire to be part of a supportive and fun-loving team.
Benefits
- The chance to contribute to an exciting new hospitality concept in a dynamic environment.
- Generous holiday allowance plus additional time off for volunteering.
- A competitive compensation package with opportunities for professional growth and recognition.
- Engagement in a creative and rewarding workplace culture.
- Participation in a passionate team dedicated to exceptional hospitality experiences.
- Complimentary stay at The Hoxton and a meal for two upon joining.
- Complimentary meals during shifts.
- Exclusive discounts across the Ennismore family.
- Opportunities for career advancement within a global brand portfolio.
- Regular team events and celebrations to foster camaraderie.
- A calendar of diversity and inclusion initiatives to promote learning and positive impact.
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