ServiceNow Principal Engagement Manager

Vor 4 Tagen

Munich, Bayern, Deutschland ServiceNow Vollzeit

Job Title: ServiceNow Principal Engagement Manager

Job Summary:

We are seeking a seasoned leader to join our team as a ServiceNow Principal Engagement Manager. As a key member of our Expert Services delivery team, you will be responsible for leading large, complex customer engagements and driving successful customer outcomes.

Key Responsibilities:

  • Lead the delivery team throughout the engagement and drive the overall vision and direction.
  • Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
  • Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
  • Be the single point of contact for the ServiceNow internal organization, customer, and partner to foster collaboration, effective decision-making, and customer agreement on proposed solutions.
  • Establish program governance to manage requirements in line with agreed scope, time, schedule, cost, and business objectives.
  • Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.
  • Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
  • Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.

Requirements:

  • Experience with implementing or operating the ServiceNow platform and ServiceNow certifications is required.
  • 8+ years of progressive experience as part of a professional services organization or equivalent experience.
  • Ability to travel up to 50%.
  • Excellent communication skills, both written and verbal, in English and German languages.
  • Project Management certification in PMI or similar.
  • Agile Scrum experience and Scrum Master certification are desirable.
  • Comfortable leading projects independently.
  • Good understanding of technology.
  • Proven success in driving complex issues through analysis and resolution.
  • A growth mindset and willingness to learn new things independently and at pace.

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