Technical Support Expert
Vor 7 Tagen
Job Opportunity at GULP – experts united
We are seeking a skilled and dedicated IT Service Specialist to join our team. As an IT service employee, you will be responsible for resolving faults and service requests, qualifying and analyzing incoming IT faults, and providing technical support to our clients.
Key Responsibilities:
- Resolve faults and service requests via ticket system, telephone, or email
- Qualify, analyze, and promptly rectify incoming IT faults
- Install, configure, and commission client systems in the medical environment
- Perform on-schedule installation, removal, and relocation of client systems
- Create documentation and maintain the knowledge database
- Routine administrative tasks, such as assigning authorizations, software rollouts, and upgrades
- Provide technical support for IT software and hardware products
- Support in project work
Requirements:
- Successfully completed training
- Professional experience in 1st and 2nd level support for hardware and software faults desirable
- Confident handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010)
- Good knowledge of current end devices in the client-server area, such as desktop PCs, thin clients, notebooks, and mobile devices
- Experience with ticket systems desirable, especially OTRS or KIX
- Ideal experience with remote maintenance systems
- High IT affinity and technical understanding
- Excellent written and spoken German, knowledge of English an advantage
- A high degree of initiative, commitment, flexibility, and ability to work in a team
- Above-average communication skills and strong service orientation
About GULP – experts united
We value diversity and welcome all applications. Our clients offer a unique network with both large and medium-sized companies in the region, customized selection of the right position based on your qualifications, experience, and personal wishes, intensive preparation for the interview with our client, and an attractive and performance-related salary.
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