Technical Support Specialist

vor 2 Wochen

Munich, Bayern, Deutschland SAMSUNG Vollzeit
Job Summary

This position will be responsible for customer technical supports towards on-going and upcoming new projects.

Key Responsibilities
  • Technical Design-in
  • Conduct technical meetings with customers to promote new products and address technical issues
  • Deliver product roadmaps, features, and value propositions to customers
  • Track projects and anticipate customer's requests
  • Identify and communicate current and future customer needs and technical requirements
  • Drive development and quality teams to fulfill customers' requirements
  • Provide technical supports throughout the product lifecycle from promotion phase to the end of production
  • Responsible for testing, debugging, delivering, guiding, documenting on SW deliverables
  • Software deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming language
  • Technical support can be remote support or on-site support at customers' locations
  • Work closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issues
  • Conduct training of sales and marketing employees (product; technology; process; packaging; systems)
Requirements
  • Master of Science degree or equivalent in electronics, physics or related areas
  • 5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supports
  • Experience in embedded system, C language, radio technology, Ultra-wide band, device driver or middleware in Linux/Android
  • Experience in Bootloader, Linux kernel, Yocto, C++, Python and Java is a strong plus
  • Experience in Agile process, DevOps, CI/CD is a strong plus
  • Self-starter with ability to work under minimum supervision
  • Assertive, determined, flexible and creative personality
  • Strong customer orientation
  • Ability to work in a multi-cultural environment
  • Persuasive and professional presentation skills
  • Very good communication skills and ability to negotiate at all levels
  • Very good written and spoken English – additional languages are a plus
  • Experience in Automotive Semiconductor business is a strong plus

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