Technical Support Engineer COE

Vor 5 Tagen


Munich, Bayern, Deutschland Sungrow - EMEA Vollzeit
About the Role

We are seeking a highly skilled Technical Support Engineer COE to join our team at Sungrow - EMEA. As a key member of our technical support team, you will be responsible for providing expert technical support to our clients and service partners.

Key Responsibilities
  • Technical Support: Provide technical support for ESS and PV systems, including troubleshooting and resolving technical issues.
  • Service Partners Management: Manage service partners for certain work and provide training for installers and EPCs on technical needs.
  • Coordination with R&D: Coordinate with the R&D department to solve general issues and difficulties for any projects, and make plans and solutions accordingly.
  • Site Visits: Travel to sites to help customers solve problems or collect technical data for R&D use.
  • Training and Development: Travel to train service partners or installers, and make reports for distribution product failure analysis and risk assessment.
  • Interdepartmental Coordination: Coordinate with other service departments to solve issues and provide technical support.
Requirements
  • Background: You should have at least one year of relevant work experience after graduating from an electrical bachelor's degree.
  • Industry Knowledge: You should have a fully understanding of the PV, EV charger, and ESS industry, or be qualified for one of the EU countries.
  • Product Experience: You should have experience with PV/ESS products and related products.
  • Communication Skills: You should have good communication skills for customers and service partners.
  • Language Skills: You should have English and local language C1, with additional languages welcome.
About Sungrow

Sungrow is a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All. With 500+GW of clean power presently installed worldwide, we are on the road to success.

We are a leader in the research and development of solar inverters, with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems.



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