Technical Support Specialist

Vor 5 Tagen


Munich, Bayern, Deutschland Bankpower GmbH Vollzeit

Job Title: Technical Support Specialist

At Bankpower GmbH, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our cash systems.

Key Responsibilities:

  • Monitor and maintain cash systems, including ATMs and deposit safes, to ensure optimal performance and minimize downtime.
  • Conduct remote analysis and troubleshooting to identify and resolve technical issues in a timely and efficient manner.
  • Provide exceptional technical support to customers and partners, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Collaborate with external service providers to ensure seamless service delivery and minimize disruptions.

Requirements:

  • Completed training in a relevant field, such as computer science or information technology.
  • Experience in phone support or helpdesk is highly desirable, but not required.
  • Strong interest in technology and software topics, with a willingness to continuously learn and adapt to new technologies.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Proficient in MS Office and other relevant software applications.
  • Fluent in German, with excellent written and verbal communication skills.

We are an equal opportunities employer and welcome applications from individuals with disabilities. Your application will be handled with utmost confidentiality. We look forward to reviewing your application and discussing this exciting opportunity with you.



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