Client Services Technical Manager

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

Your Responsibilities

As a member of the Technical Client Advisory Services Team, you will report directly to the Head of Technical Client Advisory Services. In this role, you will collaborate within a global team, providing support to clients throughout their engagement with 360T, serving as both first and second level support. You will encounter a diverse range of tasks in a dynamic environment, acting as the primary contact for our clients and presenting significant opportunities for professional development. Deliver exceptional service to both existing and prospective clients. Cultivate and sustain relationships with key client intermediaries. Address technical challenges or business workflow concerns during initial client interactions. Aid clients in diagnosing issues related to their underlying hardware infrastructure. Assist in identifying software bugs and collaborate with internal teams to rectify these issues. Efficiently manage the escalation process for any incidents that require further attention. Investigate and resolve trading-related issues. Conduct regression testing across the complete range of products and features available on our platform. Support account managers and clients during the 'go live' phase, addressing connectivity and technical challenges with our Java-based client software. Maintain and disseminate current knowledge regarding company products and services.

Your Profile

A minimum of a bachelor's degree in a relevant field; a computing-based discipline is preferred, though other degrees may be considered based on experience. At least 2 years of relevant experience. Strong understanding of fundamental IT concepts, including Java, TCP/IP, Linux/Unix, Windows, web technologies, log file analysis, and performance/connectivity troubleshooting. Experience in client services, middle office, or back office within a global markets sales and trading division, or in an FX or treasury environment. Excellent customer service skills, with a focus on detail and service orientation. Strong organizational abilities, capable of working under pressure and meeting tight deadlines. Proficient in communicating technical and product information to a non-technical audience. Self-driven with a proactive work ethic and consistently high performance. High proficiency in spoken and written English is essential.

Our Offer

A clear career development path. Regular performance evaluations. Access to the 360T Academy. Opportunities for social engagement. This position offers an exceptional opportunity for a highly motivated individual to contribute to the growth of a successful technology firm in the financial sector.

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