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Business Client Services Manager

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

About the Role

We are seeking a highly motivated and experienced Client Services Manager to join our Business Client Advisory Services Team at 360T. As a key member of our global team, you will be responsible for providing exceptional client services to our 360T clients.

Key Responsibilities

  • Provide top-notch service to new and existing customers, ensuring their needs are met and exceeded.
  • Manage, solve, and complete all incoming requests from clients in a timely and efficient manner.
  • Ensure a seamless onboarding process for new clients onto our platform.
  • Build and maintain strong relationships with key client contacts.
  • Conduct client platform trainings, both interactive and remote.
  • Maintain, document, analyze, and improve existing workflows and processes.
  • Oversee various project stages, including product development, process implementation, regulatory/compliance, and complex client setups.
  • Participate in quality assurance by testing our full range of products and new features on our platform.
  • Closely interact and cooperate with internal teams, such as Sales, Legal, IT, and others.

About You

We are looking for a candidate with a good academic background in a related field, a university degree or equivalent, and relevant working experience in Client Services, Middle Office, or Back Office of a Financial Institution or other FX- or Treasury company.

Requirements

  • Excellent analytical and problem-solving skills.
  • High level of insight and accuracy, as well as good organizational and communication skills.
  • Enthusiasm for providing high-quality service to our clients.
  • Ability to explain technical terms and information about products to various audiences, including clients and internal teams.
  • High level of English and German skills, both verbal and written.
  • Additional language skills are a benefit.
  • Proficient in MS Office, especially Excel.

About 360T

360T is a successful technology company in the financial sector, offering a dynamic and growing work environment. We provide a range of benefits, including performance appraisals, 360T Academy, Career Concept, and a Frankfurt office located in the city center. We also offer social gatherings and a chance to work with a talented team of professionals.