Client Services Operations Manager
vor 4 Wochen
Key Responsibilities
As a pivotal member of the Business Client Advisory Services Team, you will report directly to the Head of Business Client Advisory Services. In the role of Business Client Services Manager, you will collaborate within a global team to deliver exceptional client services to our esteemed 360T clientele. This position entails a dynamic environment with a diverse range of responsibilities, where proactivity, ownership, and accountability are paramount.- Deliver outstanding service to both new and existing clients
- Efficiently manage, resolve, and fulfill all incoming client requests
- Facilitate a smooth onboarding experience for new clients utilizing our platform
- Establish and nurture relationships with key client stakeholders
- Conduct engaging client platform training sessions, both interactive and remote
- Document, analyze, and enhance existing workflows and processes
- Oversee various phases of projects, including product development, process implementation, regulatory compliance, and complex client setups
- Participate in quality assurance by testing our comprehensive range of products and new features on our platform
- Collaborate closely with internal teams such as Sales, Legal, and IT
Candidate Profile
- Strong academic background in a relevant field, with a university degree or equivalent (e.g., ACI dealing certificate)
- Experience in Client Services, Middle Office, or Back Office within a Financial Institution or similar FX/Treasury company
- Excellent analytical and problem-solving capabilities
- High level of accuracy and insight, coupled with strong organizational and communication skills
- Passionate about delivering high-quality service to clients
- Ability to articulate technical terms and product information to diverse audiences, including clients and internal teams
- Proficient in both English and German, with strong verbal and written communication skills
- Additional language proficiency is advantageous
- Competent in MS Office, particularly Excel
Our Offer
- Regular performance evaluations
- Access to the 360T Academy
- Comprehensive career development plan
- Opportunities for social engagement
-
Business Client Services Manager
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated Business Client Services Manager to join our Business Client Advisory Services team at 360T. The team's mission is to provide exceptional client experiences by delivering valuable business support to external and internal stakeholders, contributing to the overall success of the company.As a Business Client...
-
Business Client Services Manager
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated Business Client Services Manager to join our Business Client Advisory Services team at 360T. The team's mission is to provide exceptional client experiences by delivering valuable business support to external and internal stakeholders, contributing to the overall success of the company.As a Business Client...
-
Business Client Services Manager
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated and experienced Client Services Manager to join our Business Client Advisory Services Team at 360T. As a key member of our global team, you will be responsible for providing exceptional client services to our 360T clients.Key ResponsibilitiesProvide top-notch service to new and existing customers, ensuring...
-
Business Client Services Manager
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated and experienced Client Services Manager to join our Business Client Advisory Services Team at 360T. As a key member of our global team, you will be responsible for providing exceptional client services to our 360T clients.Key ResponsibilitiesProvide top-notch service to new and existing customers, ensuring...
-
Business Client Services Manager
vor 22 Stunden
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated and experienced Client Services Manager to join our Business Client Advisory Services Team at 360T. As a key member of our global team, you will be responsible for providing exceptional client services to our 360T clients.Key ResponsibilitiesProvide top-notch service to new and existing customers, ensuring...
-
Business Client Services Manager
vor 22 Stunden
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleWe are seeking a highly motivated and experienced Client Services Manager to join our Business Client Advisory Services Team at 360T. As a key member of our global team, you will be responsible for providing exceptional client services to our 360T clients.Key ResponsibilitiesProvide top-notch service to new and existing customers, ensuring...
-
Client Services Technical Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour Responsibilities As a pivotal member of the Technical Client Advisory Services Team, you will report directly to the Head of Technical Client Advisory Services. In the role of Technical Client Services Manager, you will collaborate within a global team, providing support to clients throughout their journey with 360T, serving as both first and second...
-
Client Services Technical Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour Responsibilities As a key member of the Technical Client Advisory Services Team, you will report directly to the Head of Technical Client Advisory Services. In the role of Technical Client Services Manager, you will collaborate within a global team, assisting clients throughout their journey with 360T, serving as both first and second level support....
-
Client Services Technical Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour Responsibilities As a pivotal member of the Technical Client Advisory Services Team, you will report directly to the Head of Technical Client Advisory Services. In your role as a Technical Client Services Manager, you will collaborate within a global team, providing support to clients throughout their journey with 360T, serving as both first and second...
-
Client Support Operations Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland abrdn VollzeitPosition OverviewTitle: Sales Support ManagerType: Permanent RoleReporting To: Head of Wholesale Business DevelopmentLocation: Frankfurt, GermanyAt abrdn, our mission is to empower our clients to become more effective investors.We are trusted globally to identify investment opportunities that align with our clients' goals. Our advanced technology and...
-
Business Client Services Manager
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleThe Business Client Advisory Services Team at 360T is dedicated to delivering exceptional client experiences by providing valuable business support to external and internal stakeholders. As a key member of this team, you will be responsible for ensuring a seamless onboarding process for new clients, managing and resolving client requests, and...
-
Service Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland KMLS Services GmbH VollzeitService Manager (m/f/d) for Refrigeration, Air Conditioning, and VentilationIn the role of Service Manager at KMLS Services GmbH, you will oversee and coordinate the service operations for our Central-South region. Your primary responsibility will be to guarantee effective and superior service execution while fostering strong relationships with both clients...
-
Site Operations Manager
Vor 3 Tagen
Frankfurt am Main, Hessen, Deutschland Westinghouse Electric Company LLC. VollzeitPosition Overview:Are you passionate about contributing to a pioneering team dedicated to delivering sustainable energy solutions? At Westinghouse Electric Company LLC, we value our workforce as our greatest asset and strive to attract and retain top talent while fostering a diverse and inclusive workplace.Role: Resident Site Manager in Switzerland...
-
Site Operations Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Westinghouse Electric Company LLC. VollzeitPosition Overview:Are you passionate about contributing to a pioneering team dedicated to delivering sustainable energy solutions? At Westinghouse Electric Company LLC, we value our workforce as our greatest asset and strive to attract and retain top talent while fostering a diverse and inclusive workplace.Role: Resident Site Manager in Switzerland...
-
Business Client Services Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleThe Business Client Advisory Services Team at 360T is dedicated to delivering exceptional client experiences by providing valuable business support to external and internal stakeholders. As a key member of this team, you will be responsible for ensuring a seamless onboarding process for new clients, managing and resolving client requests, and...
-
Business Client Services Manager
Vor 2 Tagen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitAbout the RoleThe Business Client Advisory Services Team at 360T is dedicated to delivering exceptional client experiences by providing valuable business support to external and internal stakeholders. As a key member of this team, you will be responsible for ensuring a seamless onboarding process for new clients, managing and resolving client requests, and...
-
Client Services Technical Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitYour Responsibilities As a member of the Technical Client Advisory Services Team, you will report directly to the Head of Technical Client Advisory Services. In this role, you will collaborate within a global team, providing support to clients throughout their engagement with 360T, serving as both first and second level support. You will encounter a diverse...
-
IT Service Operations Leader
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Lufthansa Group Digital Hangar GmbH VollzeitJoin Our Team as an IT Operations Manager Are you enthusiastic about enhancing IT operations and eager to contribute significantly to the digital transformation of travel services for Lufthansa Group clients? We are looking for an IT Operations Manager who will be instrumental in maintaining the availability, performance, and quality of our offerings through...
-
Service Operations Manager
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland Bert Aßmy Managementberatung VollzeitBeschreibung der PositionWir suchen einen erfahrenen Service Operations Manager, der unsere Service-Operationen leiten und unsere Kunden mit einem hohen Servicelevel bedienen kann.Aufgaben und VerantwortlichkeitenFühren Sie ein Team von Managern mit operativer Verantwortung, um sicherzustellen, dass unsere Organisation ihre Geschäftsziele erreicht und alle...
-
Service Operations Manager
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland Bert Aßmy Managementberatung VollzeitBeschreibung der PositionWir suchen einen erfahrenen Service Operations Manager, der unsere Service-Operationen leiten und unsere Kunden mit einem hohen Servicelevel bedienen kann.Aufgaben und VerantwortlichkeitenFühren Sie ein Team von Managern mit operativer Verantwortung, um sicherzustellen, dass unsere Organisation ihre Geschäftsziele erreicht und alle...