Associate - Technical Client Services Expert

vor 1 Woche

Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

About 360 FIL Fondsbank Germany

We're a leading provider of financial services, dedicated to helping our clients build better financial futures. Our team is passionate about delivering exceptional customer experiences and supporting each other in our mission.

About the Role

As a Client Services Associate, you will play a key role in providing first-line customer care to our clients and advisors. Your primary responsibilities will include:

  • Maintaining daily statistics, including collecting and entering figures for tax and complaint cases, resolved issues, and backlogs.
  • Monitoring interim notifications for compliance with complaints principles.
  • Checking the progress of complaints processing.
  • Sending interim notifications to complainants.
  • Conducting telephone follow-ups with sales partners who participated in our NPS survey.
  • Adapting and optimizing work instructions and manuals.

About You

We're looking for a team player with a high degree of customer and service orientation. Your ideal background includes:

  • Completed banking training or studies in finance.
  • Previous internship experience in the financial services industry.
  • Advanced or native-level German language proficiency.
  • Comfortable with business English.

What We Offer

We're committed to supporting your growth and development. Our comprehensive benefits package includes:

  • A competitive salary and benefits.
  • Ongoing training and professional development opportunities.
  • A flexible work environment that supports work-life balance.

Join Our Team

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