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Business Process Management Development Manager
vor 2 Monaten
Join DPDgroup as a Business Process Management Development Manager
About the Role
We are seeking a highly skilled Business Process Management Development Manager to join our team at DPDgroup. As a key member of our Operations team, you will be responsible for developing and implementing a Business Process Management framework across Geopost Europe Cross-Border Operations.
Key Responsibilities
- Develop, plan, and implement a Business Process Management framework across Geopost Europe Cross-Border Operations in collaboration with the Director BPM and Standards.
- Work closely with the Operations Process and Standards Managers to prioritize BPM development initiatives.
- Agree on priorities for the development of Operations Documents with Stream leads.
- Support process mapping efforts to achieve high-quality and easy-to-understand process maps.
- Coordinate input from Business Units and Central Streams for the development of Operational Processes, Policies, Standards, Procedures, etc.
- Develop, write, and ensure agreement of high-quality Operations Documents.
- Maintain all agreed and finalized documents in the relevant Operations Document Management Systems, including the Intranet.
Requirements
- Extensive knowledge and experience in Quality Management and Business Process design.
- Comprehensive knowledge and thorough understanding of DMAIC and other process improvement methodologies and tools.
- Strong organizational and program/project management skills.
- Experience in Stakeholder management in relation to program/project management.
- Experience in developing and writing high-quality Policy, Standards, and Procedures documents.
- Excellent written and verbal communication skills in English.
- Ability to effectively communicate within the organization.
What We Offer
- Mandatory employee benefits, including bike and IT equipment leasing, corporate benefits, and a pension plan.
- Development opportunities through our DPD Academy and the ability to shape your individual career path.
- Security and stability in a global company.
- Fair and punctual salary payments and predictable working hours.
- An inclusive community with open and diverse teams that value respect, tolerance, and equal treatment.
