Sachbearbeiter:in Customer Service im Trainingsbereich

Vor 6 Tagen


Frankfurt am Main, Hessen, Deutschland DB Zeitarbeit GmbH Vollzeit

Stellenbeschreibung

Wir suchen einen engagierten Sachbearbeiter:in für unseren Kunden Service im Trainingsbereich. Deine Aufgaben:
  • Kundenberatung und -betreuung zum Produktportfolio, zu Services und Terminen sowie zu Online-Portalen und -Plattformen von DB Training
  • Bearbeitung von Anfragen und Aufträgen, Identifizierung zusätzlicher Nachfragepotenziale und Übergabe an das Servicemanagement
  • Durchführung von Buchungen, Umbuchungen und Stornierungen, Bearbeitung und Pflege von Dokumenten und elektronischen Systemen
  • Erfassung, Buchung und Betreuung von Interessent:innen und Teilnehmenden, Initiierung der Bereitstellung von neuen Angeboten in Zusammenarbeit mit den Facheinheiten
  • Nachhalten des Rücklaufs von Angeboten und Verträgen, Archivierung von Verträgen, Beschwerdeerfassung und -bearbeitung
  • Unterstützung bei Marketing-Aktionen
Dein Profil:
  • IHK-Abschluss im kaufmännischen oder bildungstechnischen Bereich
  • Erfahrung mit Kundenkontakt oder im Callcenter mit weiterführender Back-Office-Bearbeitung
  • Erfahrung im Vertrieb von Bildungsdienstleistungen
  • Hohe Kunden- und Dienstleistungsorientierung, sehr gute Kommunikationskompetenz (schriftlich und mündlich)
  • Hohe Stressresistenz, Multitasking-Fähigkeiten und Selbstorganisation
  • Erfahrung im Homeoffice möglich


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