Operations Supervisor

vor 2 Wochen

Weiterstadt, Hessen, Deutschland Amazon TA Vollzeit
About the Role

We are seeking an experienced Operations Supervisor to join our Amazon TA team in the Central GP Ops Team. As an Operations Supervisor, you will play a critical role in ensuring the smooth operation of our Grocery Partner Operations.

Key Responsibilities
  • Support local operations to improve merchant-related metrics, with a focus on quality and delivery in-store operations.
  • Take ownership of identifying and reporting GP on-site store-related issues, escalating them to the Area Manager as needed.
  • Monitor merchant escalations and support deep dives to resolve long-term issues.
  • Visit daily/weekly GP stores in your region to audit process compliance, execute changes on the floor, and identify operational issues reflected in metrics.
  • Update and modify existing SOPs for new processes, GP program improvements, and developments with merchants.
  • Complete labor planning tool execution for the EU and escalate any merchant on-the-floor issues to the local Area Manager for tactical day-to-day executions.
  • Support the rollout and implementation of new initiatives and process rollouts.
  • Lead and support new store launches and support the launches of new GP stores.
Requirements
  • Previous management/supervisory experience.
  • Excellent communication skills (written & verbal).
  • Fluency in German speaking/writing.
  • Demonstrated problem-solving & analytical skills.
  • Ability to work flexible schedules and shifts.
  • Role model for safe work behaviors.
  • Requirement to travel frequently throughout Germany.
  • Willingness to train and learn new skills.
  • Competent user of Microsoft Office (Excel and Word).
  • Ability to manage multiple tasks.
About Amazon TA

Amazon TA is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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