IT Support Specialist – End User Services

vor 4 Wochen


Berlin, Berlin, Deutschland ASML Berlin GmbH Vollzeit
Arbeitsumfeld

Im Bereich der unterstützenden Funktionen bist du zwar nicht direkt mit unseren Produkten konfrontiert, jedoch leistest du mit deinem Fachwissen einen entscheidenden Beitrag zur reibungslosen Funktionsweise unseres Unternehmens. Nur durch die Zusammenarbeit mit den engagierten Teams in Bereichen wie Personalwesen, Buchhaltung, Controlling, IT und Kommunikation können wir unsere Unternehmensziele erreichen und über uns hinauswachsen.

Aufgabenbereich
  • Erfassung aller eingehenden Supportanfragen, deren Bearbeitung und Dokumentation im Ticketsystem für den 2nd-Level / 3rd-Level-Support
  • Grundlegende Verwaltung des Active Directory (Passwortzurücksetzungen, Entsperrungen von Benutzern, Standardberechtigungen, Verschiebung von Clients in OU-Gruppen)
  • Installation und Konfiguration von Client-Betriebssystemen sowie Software
  • Analyse, Fehlerdiagnose und fachgerechte Entsorgung defekter Komponenten im Client- und Maschinenbereich
  • Integration von Clients, Maschinen und Peripheriegeräten unter speziellen Bedingungen im Netzwerk
  • Einrichtung von IT-Arbeitsplätzen und deren Peripheriegeräten (Desktops, Laptops, Drucker, Scanner, Telefone, Mobilgeräte usw.)
  • Konfiguration und Fehlerbehebung in Besprechungsräumen
Qualifikationen
  • Abschluss in IT-Systemelektronik, Fachinformatik mit Schwerpunkt Systemintegration oder eine vergleichbare Qualifikation
  • Mindestens 4 Jahre Berufserfahrung in den genannten Tätigkeitsbereichen
  • Ausgezeichnete Kenntnisse in Hardware sowie umfassende Windows-Kenntnisse
  • Fundierte Kenntnisse in Softwaretools im Client-Server-Umfeld, insbesondere in Microsoft-Produkten
  • Sehr gute Deutschkenntnisse und gute Englischkenntnisse
Kompetenzen
  • Hervorragender Kundenservice und lösungsorientierte Arbeitsweise
  • Hohe Aufgeschlossenheit und Teamfähigkeit
  • Analytisches Denken und praktische Herangehensweise
Was wir bieten
  • Ein zukunftssicherer Arbeitsplatz
  • Vergütung gemäß Tarifvertrag inkl. 13. Monatsgehalt und variablen Vergütungsbestandteilen
  • Flexible Arbeitszeitgestaltung
  • Attraktive Zuschläge im Schichtbetrieb
  • Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten
  • Option, variable Vergütungsbestandteile in zusätzliche Freizeittage umzuwandeln
  • Regelmäßige Unternehmensveranstaltungen
  • Gesundheits- und Sportangebote
  • Mobilitätszulage für öffentliche Verkehrsmittel oder Fahrrad
  • Erstattung von Umzugskosten
  • Zugang zu organisierter Kinder- und Ferienbetreuung
Diversität und Inklusion

Chancengleichheit ist für uns ein zentraler Wert. Wir sind überzeugt, dass Diversität und Inklusion entscheidende Faktoren für den Erfolg unseres Unternehmens sind. Wir respektieren und fördern alle Bewerbenden und Mitarbeitenden unabhängig von Ethnie, Hautfarbe, Religion, Geschlecht, Alter, Nationalität, Behinderungen, sexueller Orientierung oder Geschlechtsidentität.


  • IT Support Specialist

    vor 2 Wochen


    Berlin, Berlin, Deutschland Arvato Systems Vollzeit

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Arvato Systems. As an IT Support Specialist, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems.Key Responsibilities:Incident Management: Handle, qualify, and coordinate incident reports, including...

  • IT Support Specialist

    Vor 6 Tagen


    Berlin, Berlin, Deutschland Arvato Systems Vollzeit

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Arvato Systems. As an IT Support Specialist, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems.Key Responsibilities:Incident Management: Handle, qualify, and coordinate incident reports, including...

  • IT Support Specialist

    Vor 6 Tagen


    Berlin, Berlin, Deutschland Experis GmbH Vollzeit

    Are You Looking for a New Opportunity?As part of a permanent position, Experis GmbH is seeking an IT Support Specialist to join our team. Leverage our expertise and guidance to find the ideal role that aligns with your career aspirations. We connect IT professionals with reputable organizations.What We Offer You:Competitive annual salary30 days of annual...

  • IT Support Specialist

    vor 4 Wochen


    Berlin, Berlin, Deutschland Experis GmbH Vollzeit

    Are You Looking for a New Opportunity?As part of a permanent position, Experis GmbH is seeking an IT Support Specialist to join our team. Leverage our expertise and guidance to find the ideal role that aligns with your career aspirations. We connect IT professionals with reputable organizations.What We Offer You:Competitive annual salary30 days of annual...

  • IT Support Specialist

    vor 4 Wochen


    Berlin, Berlin, Deutschland Experis GmbH Vollzeit

    Are You Looking for a New Opportunity?As part of a permanent position, Experis GmbH is seeking an IT Support Specialist to join our team. We leverage our expertise to connect you with reputable organizations, ensuring you find the right role for your career advancement.What We Offer You:Competitive annual salary30 days of annual leave for ample...

  • IT Support Specialist

    Vor 6 Tagen


    Berlin, Berlin, Deutschland Experis GmbH Vollzeit

    Are You Looking for a New Opportunity?As part of a permanent position, Experis GmbH is seeking an IT Support Specialist to join our team. We leverage our expertise to connect you with reputable organizations, ensuring you find the right role for your career advancement.What We Offer You:Competitive annual salary30 days of annual leave for ample...


  • Berlin, Berlin, Deutschland Stefanini Vollzeit

    Job Overview As an IT Support Specialist I , you will be stationed in Berlin, Germany, providing essential technical assistance to users in a dynamic and fast-paced environment. Proficiency in both German and English is required for effective communication. This role offers a unique opportunity to be part of a forward-thinking organization that is a...


  • Berlin, Berlin, Deutschland IAV Vollzeit

    Job Title: IT Service Management Support SpecialistWe are seeking a highly motivated and detail-oriented individual to support our IT Service Management department at IAV. As an IT Service Management Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT processes and systems.Your Key Responsibilities:Format and publish...


  • Berlin, Berlin, Deutschland IAV Vollzeit

    Job Title: IT Service Management Support SpecialistWe are seeking a highly motivated and detail-oriented individual to support our IT Service Management department at IAV. As an IT Service Management Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT processes and systems.Your Key Responsibilities:Format and publish...

  • IT Support Specialist

    Vor 7 Tagen


    Berlin, Berlin, Deutschland Herrmann Personaldienste GmbH Vollzeit

    IT Support SpecialistHerrmann Personaldienste GmbH is seeking a committed IT Support Specialist to become part of a prominent IT service provider in Europe. Our client delivers cutting-edge IT solutions to a variety of leading companies and offers numerous benefits to its workforce.Why join us?Exceptional working environment at one of Europe's largest IT...

  • IT Support Specialist

    vor 4 Wochen


    Berlin, Berlin, Deutschland Herrmann Personaldienste GmbH Vollzeit

    IT Support SpecialistHerrmann Personaldienste GmbH is seeking a committed IT Support Specialist to become part of a prominent IT service provider in Europe. Our client delivers cutting-edge IT solutions to a variety of leading companies and offers numerous benefits to its workforce.Why join us?Exceptional working environment at one of Europe's largest IT...


  • Berlin, Berlin, Deutschland ganss personal GmbH Vollzeit

    IT Support Specialist RoleWe are seeking several IT Support Specialists to join our dynamic team at ganss personal GmbH. This role allows for complete remote work following the initial training phase.Key ResponsibilitiesRemote Assistance: Serve as the primary contact for users encountering IT-related challenges and service inquiries.Issue Resolution:...

  • User Support Specialist

    vor 15 Stunden


    Berlin, Berlin, Deutschland nilo Vollzeit

    {"h2": "Role Overview", "p": "At nilo, we're building a platform for mental wellbeing in the workplace. As a User Support Specialist, you'll be the first point of contact for our users and psychologists, providing professional support via email, telephone, and chat. Your responsibilities will include ensuring the smooth operation of our platform, supporting...

  • User Support Specialist

    vor 15 Stunden


    Berlin, Berlin, Deutschland nilo Vollzeit

    {"h2": "Role Overview", "p": "At nilo, we're building a platform for mental wellbeing in the workplace. As a User Support Specialist, you'll be the first point of contact for our users and psychologists, providing professional support via email, telephone, and chat. Your responsibilities will include ensuring the smooth operation of our platform, supporting...

  • IT Support Specialist

    vor 2 Wochen


    Berlin, Berlin, Deutschland Bertelsmann SE & Co. KGaA Vollzeit

    IT Support Role at Bertelsmann SE & Co. KGaAWe are seeking a dedicated IT professional to provide onsite support to our clients. This role involves handling troubleshooting, software installations, and ensuring smooth operation of IT systems.Key Responsibilities:Handle incoming support requests and coordinate resolutionPerform troubleshooting and remote...

  • IT Support Specialist

    Vor 6 Tagen


    Berlin, Berlin, Deutschland Bertelsmann SE & Co. KGaA Vollzeit

    IT Support Role at Bertelsmann SE & Co. KGaAWe are seeking a dedicated IT professional to provide onsite support to our clients. This role involves handling troubleshooting, software installations, and ensuring smooth operation of IT systems.Key Responsibilities:Handle incoming support requests and coordinate resolutionPerform troubleshooting and remote...

  • IT Support Specialist

    vor 4 Wochen


    Berlin, Berlin, Deutschland studierendenWERK BERLIN Vollzeit

    IT Support SpecialistThe studierendenWERK in Berlin is seeking motivated professionals to enhance their vibrant team. In the IT Support division, your role will encompass overseeing software assets, addressing IT system issues, setting up end-user devices, and generating routine reports. We are looking for candidates with a solid IT background, familiarity...


  • Berlin, Berlin, Deutschland Stefanini Germany Vollzeit

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Stefanini Germany. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide face-to-face IT support to...


  • Berlin, Berlin, Deutschland Stefanini Vollzeit

    Job Overview We are seeking a dedicated Deskside Technician to provide exceptional technical support and customer service. This role is based in Berlin, Germany, and requires proficiency in both German and English. As a key member of our team, you will thrive in a dynamic environment, delivering hands-on assistance and ensuring user satisfaction. This...


  • Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job Overview We are looking for a Manager- IT Service Delivery (All Genders) to lead our IT Service Delivery team, dedicated to providing outstanding experiences. The IT Service Delivery team is the primary interface for our Berlin-based operations, delivering end-user assistance and serving as the initial local contact point. Our team, composed of both...