IT Service Management Support Specialist
Vor 5 Tagen
Job Title: IT Service Management Support Specialist
We are seeking a highly motivated and detail-oriented individual to support our IT Service Management department at IAV. As an IT Service Management Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT processes and systems.
Your Key Responsibilities:
- Format and publish IT user manuals in our online portal, ensuring accuracy and consistency.
- Collaborate with our team to update articles and knowledge base content, reflecting changes in IT processes and procedures.
- Test and evaluate IT processes to identify areas for improvement and suggest necessary changes.
- Assist authors in applying IT editorial guidelines and standards.
- Support the editorial team in organizing and prioritizing knowledge article projects.
- Provide flexible support to the IT Service Management and project teams with various tasks and projects.
Required Skills and Qualifications:
- Strong interest in IT, processes, and enterprise software.
- Excellent written communication skills in German.
- Proficiency in MS-Office and ability to learn new tools and systems.
Desired Skills and Qualifications:
- Ability to review and edit translations of German manuals into English.
- Strong organizational, communication, and teamwork skills.
About IAV:
At IAV, we offer a dynamic and collaborative work environment, with opportunities for professional growth and development. We value diversity and equal opportunities for all individuals based on their strengths and personality.
We offer a competitive salary and benefits package, based on our collective wage agreement. The hourly rate for this position is currently 17.52 EUR.
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