IT Service Management Support Specialist

vor 1 Woche


Berlin, Berlin, Deutschland IAV Vollzeit

Job Title: IT Service Management Support Specialist

We are seeking a highly motivated and detail-oriented individual to support our IT Service Management department at IAV. As an IT Service Management Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT processes and systems.

Your Key Responsibilities:

  • Format and publish IT user manuals in our online portal, ensuring accuracy and consistency.
  • Collaborate with our team to update articles and knowledge base content, reflecting changes in IT processes and procedures.
  • Test and evaluate IT processes to identify areas for improvement and suggest necessary changes.
  • Assist authors in applying IT editorial guidelines and standards.
  • Support the editorial team in organizing and prioritizing knowledge article projects.
  • Provide flexible support to the IT Service Management and project teams with various tasks and projects.

Required Skills and Qualifications:

  • Strong interest in IT, processes, and enterprise software.
  • Excellent written communication skills in German.
  • Proficiency in MS-Office and ability to learn new tools and systems.

Desired Skills and Qualifications:

  • Ability to review and edit translations of German manuals into English.
  • Strong organizational, communication, and teamwork skills.

About IAV:

At IAV, we offer a dynamic and collaborative work environment, with opportunities for professional growth and development. We value diversity and equal opportunities for all individuals based on their strengths and personality.

We offer a competitive salary and benefits package, based on our collective wage agreement. The hourly rate for this position is currently 17.52 EUR.



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