Head of Complaints Management
vor 4 Wochen
At GGM Gastro International GmbH, we pride ourselves on being a premier provider of top-tier restaurant furnishings. Our operations are anchored in Germany, where we strive to transform the hospitality sector continuously. Our dynamic corporate culture, reminiscent of a start-up, is bolstered by the robust backing of a large corporate entity, distinguishing us in the market.
Your Key Responsibilities- Develop, structure, and oversee a streamlined system for managing complaints and claims
- Serve as the key point of contact among procurement, storage, quality assurance, and sales teams
- Address intricate customer grievances and claims
- Evaluate complaints and establish effective control measures
- Collaborate with the Head of Warehouse/Logistics to coordinate and oversee complaint resolution
- Define benchmarks for managing complaints and claims
- Educate and assist team members in handling customer grievances
- Significant experience in customer-centric complaint management, ideally within the furniture sector
- Familiarity with legal frameworks (B2B, B2C)
- Technical or craftsmanship knowledge is advantageous
- Proactive and self-sufficient work approach
- Flexible break schedules
- Independent and accountable work environment
- Comprehensive training programs for personal and professional growth
- Standard work hours from Monday to Friday, between 08:00 and 17:00
Our diverse workforce at GGM Gastro International GmbH comprises individuals from various backgrounds, each contributing unique skills and perspectives. Together, we foster innovation within the restaurant industry.
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Head of Complaints Management
vor 4 Wochen
Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH VollzeitWelcome to GGM Gastro International GmbHAt GGM Gastro International GmbH, we pride ourselves on being a premier provider of top-tier restaurant furnishings. Our mission is to continuously innovate within the hospitality sector, leveraging our dynamic corporate culture that combines the agility of a start-up with the robust support of a large corporate...
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Head of Complaint Management
vor 4 Wochen
Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH VollzeitWelcome to GGM Gastro International GmbHAt GGM Gastro International GmbH, we pride ourselves on being a premier provider of top-tier restaurant furnishings. Our operations are based in Germany, where we strive to transform the hospitality sector on a daily basis. Our dynamic corporate culture, reminiscent of a start-up, is bolstered by the robust support of...
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Head of Complaint Management
vor 4 Wochen
Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH VollzeitWelcome to GGM Gastro International GmbHAt GGM Gastro International GmbH, we pride ourselves on being a premier provider of high-quality furniture solutions for the hospitality sector. Our operations are rooted in Germany, where we strive to innovate and elevate the dining experience.Your Key ResponsibilitiesDevelop, structure, and oversee a streamlined...
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Head of Complaint Management
vor 4 Wochen
Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH VollzeitWelcome to GGM Gastro International GmbHAt GGM Gastro International GmbH, we pride ourselves on being a premier provider of top-tier restaurant furnishings. Our operations in Germany are dedicated to transforming the hospitality sector with innovative solutions. Our dynamic corporate culture, which combines the agility of a start-up with the backing of a...
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