Head of Complaint Management

vor 4 Wochen


Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH Vollzeit
Welcome to GGM Gastro International GmbH

At GGM Gastro International GmbH, we pride ourselves on being a premier provider of high-quality furniture solutions for the hospitality sector. Our operations are rooted in Germany, where we strive to innovate and elevate the dining experience.

Your Key Responsibilities
  • Develop, structure, and oversee a streamlined system for managing customer complaints and claims.
  • Serve as the primary contact between procurement, inventory management, quality assurance, and sales teams.
  • Address intricate customer grievances and claims with professionalism.
  • Evaluate complaints and establish effective control measures to mitigate future issues.
  • Collaborate with the Head of Warehouse/Logistics to ensure efficient complaint processing.
  • Set benchmarks for the management of complaints and claims.
  • Provide training and guidance to team members on effective complaint resolution.
Your Qualifications
  • Proven track record in customer-centric complaint management, ideally within the furniture sector.
  • Familiarity with relevant legal frameworks (B2B, B2C).
  • Technical or craftsmanship knowledge is advantageous.
  • Ability to work independently with a solution-focused mindset.
What We Provide
  • Flexible break schedules to accommodate personal needs.
  • Autonomous and accountable work environment.
  • Comprehensive training programs for both personal and professional growth.
  • Standard work hours from Monday to Friday.

At GGM Gastro International GmbH, we are more than just a global enterprise; we are a collective of diverse talents from various backgrounds, all contributing to the advancement of the restaurant industry.



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