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Head of Complaints Management

vor 3 Monaten


Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH Vollzeit
Welcome to GGM Gastro International GmbH

At GGM Gastro International GmbH, we pride ourselves on being a premier provider of top-tier restaurant furnishings. Our mission is to continuously innovate within the hospitality sector, leveraging our dynamic corporate culture that combines the agility of a start-up with the robust support of a large corporate entity.

Your Responsibilities
  • Develop, structure, and oversee a streamlined complaints and claims management framework
  • Serve as a key point of contact among procurement, storage, quality assurance, and sales teams
  • Address intricate customer grievances and claims
  • Evaluate complaints and establish effective complaint management strategies
  • Collaborate with the Head of Warehouse/Logistics to coordinate and oversee complaint resolution
  • Define benchmarks for the management of complaints and claims
  • Educate and assist personnel in the effective handling of customer complaints
Your Profile
  • Significant experience in customer-centric complaint management, ideally within the furniture sector
  • Familiarity with legal frameworks (B2B, B2C)
  • Technical or craft knowledge is advantageous
  • Proactive and self-sufficient work approach
What We Offer
  • Flexible break schedules
  • Independent and accountable work environment
  • Comprehensive training programs for personal and professional growth
  • Work hours from Monday to Friday, between 08:00 and 17:00

At GGM Gastro International GmbH, we are more than just an international enterprise providing exciting career opportunities. Our diverse workforce is composed of individuals from various backgrounds, each contributing unique skills and perspectives. Together, we foster innovation in the restaurant industry.