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Head of Complaint Management

vor 3 Monaten


Ochtrup, Nordrhein-Westfalen, Deutschland GGM Gastro International GmbH Vollzeit
Welcome to GGM Gastro International GmbH

At GGM Gastro International GmbH, we pride ourselves on being a premier provider of top-tier restaurant furnishings. Our operations in Germany are dedicated to transforming the hospitality sector with innovative solutions. Our dynamic corporate culture, which combines the agility of a start-up with the backing of a robust corporate entity, distinguishes us in the market.

Your Key Responsibilities
  • Develop, organize, and oversee a streamlined system for managing complaints and claims
  • Serve as a crucial link between procurement, storage, quality assurance, and sales departments
  • Address intricate customer grievances and claims
  • Evaluate complaints and implement effective control measures
  • Coordinate and manage complaint resolution processes in conjunction with the Head of Warehouse/Logistics
  • Establish benchmarks for complaint and claim management
  • Educate and assist team members in effectively handling customer complaints
Your Qualifications
  • Significant experience in customer-centric complaint management, ideally within the furniture sector
  • Familiarity with legal frameworks (B2B, B2C)
  • Technical or craftsmanship knowledge is advantageous
  • Proactive and self-sufficient work approach
What We Provide
  • Flexible break schedules
  • Independent and accountable work environment
  • Comprehensive training programs for personal and professional growth
  • Work hours from Monday to Friday, between 08:00 and 17:00

GGM Gastro International GmbH is not just an international entity offering exciting career paths. Our diverse workforce comprises individuals from various backgrounds, each contributing unique skills and expertise. Together, we foster innovation within the restaurant industry.