Customer Service Representative
vor 4 Wochen
As a vital member of our customer service team, you will play a crucial role in ensuring customer satisfaction and loyalty. Your responsibilities will encompass a variety of tasks aimed at providing exceptional support throughout the customer journey.
Key Benefits:- Flexible Working Arrangements: Enjoy the freedom to create your own work schedule, with the possibility of remote work for up to four days each week.
- Work-Life Integration: Maintain a healthy balance with a 37.5-hour work week, averaging 7.5 hours per day.
- Incentives: Benefit from monthly and annual performance bonuses, alongside contributions to your retirement plan.
- Exclusive Discounts: Receive a 30% discount on all Decathlon branded merchandise.
- Focus on Mental Health: Access 30 vacation days, complimentary and confidential online mental health support, and the opportunity for a one-month sabbatical every two years.
- Career Advancement: Participate in various training programs and engage in monthly discussions with your team leader to foster professional growth.
- Team Culture: Collaborate with a passionate team that shares a commitment to sports and fitness.
- Provide comprehensive support to customers throughout their ordering experience.
- Address customer inquiries regarding products and services through various communication channels.
- Manage complaints and facilitate the processing of returns, warranty claims, and credits.
- Document and maintain processes within the database for future reference.
- Make informed decisions on refunds, credits, and warranty claims in accordance with internal policies.
- Lead initiatives aimed at optimizing operational processes and enhancing the overall customer experience.
- A genuine enthusiasm for sports and a strong desire to engage with customers.
- A completed education, relevant degree, or equivalent experience in a related field.
- Excellent organizational abilities and a methodical approach to work.
- Strong written and verbal communication skills in German.
- A keen interest in digital topics and a quick learning aptitude.
- The capability to make timely and responsible decisions.
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