Customer Experience Representative
Vor 2 Tagen
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will provide exceptional administrative support to our cashier's cage and customer service operations.
Main Responsibilities
- Provide high-level customer service and guidance to associates, ensuring a welcoming environment and building trust relationships.
- Operate a cash register or other sales-related equipment to perform daily tasks, verifying and accepting multiple tenders for payments and making change with accuracy.
- Maintain accountability for all assigned money, including issuing change funds, preparing bank deposits, receiving and verifying daily cash receipts, processing Western Union transactions, and petty cash funds.
- Actively communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
- Ensure compliance with fire, safety, sanitation, and security regulations, as well as the security of fixed assets, cash, and inventory.
- Perform a variety of routine administrative clerical duties, such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations.
Requirements
- Cash handling, accounting, and/or bookkeeping experience is required.
- Must possess knowledge of and ability to operate standard accounting machines.
- Ability to work all shifts, including early mornings, afternoons, evenings, weekends, and holidays.
Benefits
- Comprehensive medical and dental plans.
- Flexible Spending Accounts.
- Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA).
- Short-term and long-term disability.
- Basic Associate Life Insurance and Supplemental Associate Life Insurance.
- Dependent Life Insurance.
- Long-term Care.
- Retirement (Pension) Plan and Exchange 401(k) Plan.
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