Customer Service Representative
Vor 3 Tagen
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative in our Forderungsmanagement Komposit department. As a key member of our team, you will be responsible for managing customer relationships, resolving disputes, and ensuring timely and efficient resolution of customer complaints.
Key Responsibilities
- Manage and maintain accurate and up-to-date customer data, including account information and payment history.
- Process and resolve customer complaints and disputes in a timely and professional manner.
- Communicate effectively with customers, internal stakeholders, and external partners to resolve issues and provide excellent customer service.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to identify and resolve process improvements and implement changes to enhance customer experience.
- Perform other duties as assigned by management.
Requirements
- Bachelor's degree in a related field, such as business administration or finance.
- Minimum 2 years of experience in customer service, debt management, or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and external partners.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Proficiency in SAP FS-CD and other relevant software systems.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering excellent customer service.
- The chance to work with a leading insurance company, with a reputation for excellence and innovation.
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