Aktuelle Jobs im Zusammenhang mit International Client Support Specialist - Wiesbaden, Hessen - Fidelity Investments


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International Client Support Specialist

vor 3 Monaten


Wiesbaden, Hessen, Deutschland Fidelity Investments Vollzeit
Job Overview:

International Client Support Specialist - English + Mandarin (m/w/d)

Stock Plan Services is seeking enthusiastic candidates who are fluent in English and proficient in Mandarin to become part of our team.

Are you a skilled communicator with a friendly demeanor who enjoys assisting others? Would you like to contribute to a vibrant, expanding team of international stock plan professionals? Join the leader in stock plan service administration and play a crucial role in enhancing participant experiences globally.

Become a member of a global organization recognized for its innovation, investing in your development with cutting-edge products and services, advanced technology, and a premier platform. We foster professional growth, flexibility, and a culture that values diversity and inclusion, along with a healthy work-life balance.

Stock Plan Services (SPS), part of Fidelity Management & Research (FMR) Workplace Investing division, delivers equity compensation administration services to over 800 multinational corporations, managing plans for more than 2.8 million employee participants, with a significant number located outside the US.

Role Responsibilities:

The International Client Support Specialist is tasked with addressing all inquiries related to stock plan administration while providing educational support to employees involved in equity compensation plans. As a multilingual associate, you will deliver live language assistance to our international participants in both English and Mandarin.
  • Offer telephone support to assist participants with various plan administration requests.
  • Educate participants on topics such as Equity Awards, Stock Options, Restricted Stock Units/Awards, and Employee Stock Purchase Plans (ESPP).
  • Guide participants in navigating our website.
  • Manage participant account updates (address changes, PIN resets, etc.).
  • Continuously seek to enhance processes for yourself and your team.

Qualifications:
  • Experience in delivering exceptional customer service in a performance-driven environment.
  • Strong influencing, consulting, and communication skills.
  • Interest in new technologies and the ability to utilize multiple systems and resources effectively.
  • Solid understanding of the financial services market and industry trends.
  • Exceptional interpersonal skills with a strong capacity for empathy.
  • Able to thrive in a fast-paced, team-oriented environment.
  • Proficient in problem-solving with attention to detail.

Desired Skills:
  • Fluency in Mandarin and English (C1/2 level, TOEFL 95+ or equivalent).
  • Demonstrated customer service and problem resolution skills, preferably in a call center setting.
  • Preferred background in finance or related fields.

What We Provide:
  • Competitive salary with performance-based bonuses.
  • Dynamic working model, requiring onsite presence at least one week per month.
  • A comprehensive welcome package for remote work.
  • An exceptional office environment surrounded by nature.
  • Onsite subsidized dining options.
  • Complimentary parking and access to a private company gym.
  • Private transportation between the office and local train station.

Company Overview:

Fidelity Investments is dedicated to enhancing the financial well-being of our clients. We assist individuals in investing and planning for their futures, support organizations in providing employee benefits, and offer investment and technology solutions to institutions and independent advisors.

Join Us:

At Fidelity, you will discover numerous opportunities to build a meaningful career that positively impacts lives, including your own. We provide flexible benefits that support you at every career stage, enabling you to thrive both professionally and personally. Recognized as a Best Place to Work, we offer a range of learning opportunities to help you realize your career aspirations.

Fidelity Investments is an equal opportunity employer, committed to fostering a diverse workforce and an inclusive culture. We welcome conversations about reasonable adjustments to support your recruitment process and beyond.

Certifications:

Category:

Client Service