Customer Service Representative
Vor 6 Tagen
About the Role:
We are seeking a highly motivated and communicative individual to join our team at AXA Customer Care GmbH as a Customer Service Representative (m/w/d) for Health Insurance. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone and provide accurate information about our health insurance products and services.
- Resolve customer complaints and issues in a fair and timely manner.
- Collaborate with internal teams to ensure seamless customer experience.
- Stay up-to-date with product knowledge and regulatory requirements.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in German language (written and spoken).
What We Offer:
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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