Aktuelle Jobs im Zusammenhang mit Customer Success Specialist - Hamburg, Hamburg - APL Logistics
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Head of Customer Success
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Customer Success Manager
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Head of Customer Success
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Hamburg, Hamburg, Deutschland plancraft GmbH VollzeitCustomer Success Role OverviewAt plancraft GmbH, we're on a mission to revolutionize the craft & construction industry with our straightforward software. As the Head of Customer Success, you'll play a crucial role in scaling our company to become the #1 craftsmen software in Europe.Key Responsibilities:Team Leadership and Development: Scale the Customer...
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Head of Customer Success
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Hamburg, Hamburg, Deutschland plancraft GmbH VollzeitAbout the RoleWe are seeking a highly skilled Head of Customer Success to join our team at plancraft GmbH. As a key member of our organization, you will play a crucial role in scaling our company to become the leading contractor operating system in Europe.As the Head of Customer Success, you will be responsible for leading our Customer Success team and...
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Virtual Customer Success Partner
vor 1 Monat
Hamburg, Hamburg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Virtual Customer Success team as a Virtual Customer Success Partner. In this role, you will be responsible for managing the overall customer relationship, engaging with customers, and driving customer success.Key ResponsibilitiesManage customer relationships and...
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Virtual Customer Success Partner
vor 1 Monat
Hamburg, Hamburg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Virtual Customer Success team as a Virtual Customer Success Partner. In this role, you will be responsible for managing the overall customer relationship, engaging with customers, and driving customer success.Key ResponsibilitiesManage customer relationships and...
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Head of Customer Success
vor 4 Wochen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Success to join our team at Plancraft GmbH. As a key member of our leadership team, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesDevelop and execute a customer success strategy that aligns with our business goals and...
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Head of Customer Success
vor 4 Wochen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Success to join our team at Plancraft GmbH. As a key member of our leadership team, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesDevelop and execute a customer success strategy that aligns with our business goals and...
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Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland AppLike Group VollzeitCustomer Success Manager - Onboarding SpecialistAs a key member of our Demand Growth Team in Germany, you will work in partnership with our Partnerships Teams across EMEA and the US to guide our new partners through the onboarding process and establish the first successful campaigns.Key Responsibilities:Drive the onboarding, retention, and overall success of...
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Customer Success Specialist
vor 3 Wochen
Hamburg, Hamburg, Deutschland APL Logistics VollzeitAt APL Logistics, we're a company that focuses on connecting supply chains across various sectors globally. We're looking for a new colleague to join our Program Management Team in the position of Customer Success Specialist.Main Responsibilities:Support and manage the development of projects to raise the efficiency of our services delivered to Key Accounts...
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Head of Customer Success
vor 3 Wochen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Success to join our team at Plancraft GmbH. As a key member of our organization, you will be responsible for leading our Customer Success team and driving strategic initiatives to ensure customer satisfaction and retention.Key ResponsibilitiesLead and manage the Customer Success...
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Customer Success Manager DACH
vor 1 Monat
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
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Customer Success Manager DACH
vor 1 Monat
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
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Virtual Customer Success Partner
vor 4 Wochen
Hamburg, Hamburg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Virtual Customer Success team as a Virtual Customer Success Partner. In this role, you will be responsible for managing the overall customer relationship, engaging with customers, and driving customer success.Key ResponsibilitiesManage customer relationships and...
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Virtual Customer Success Partner
vor 4 Wochen
Hamburg, Hamburg, Deutschland SAP VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Virtual Customer Success team as a Virtual Customer Success Partner. In this role, you will be responsible for managing the overall customer relationship, engaging with customers, and driving customer success.Key ResponsibilitiesManage customer relationships and...
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Head of Customer Success
vor 3 Wochen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Success to join our team at Plancraft GmbH. As a key member of our organization, you will play a crucial role in scaling our company to become the leading contractor operating system in Europe.Key ResponsibilitiesLead and develop our Customer Success team, ensuring they have the...
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Customer Success Manager DACH
vor 4 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
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Customer Success Manager DACH
vor 4 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
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Head of Customer Success
vor 4 Wochen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitTransforming Customer Success at Plancraft GmbHAt Plancraft GmbH, we're revolutionizing the craft and construction industry with our innovative software. As the Head of Customer Success, you'll play a pivotal role in scaling our company to become the leading contractor operating system in Europe.Key ResponsibilitiesTeam Leadership and Development: Scale the...
Customer Success Specialist
vor 2 Monaten
We are seeking a highly skilled Customer Success Specialist to join our Program Management Team at APL Logistics. As a key member of our team, you will play a critical role in supporting the development of projects that drive efficiency and excellence in our services delivered to Key Accounts and Customer Service.
Key Responsibilities- Support and manage the development of projects to enhance our services and improve customer satisfaction.
- Act as the primary customer contact for daily process-related questions, problems, or support.
- Establish and ensure excellent customer care through continuous improvement of internal processes and reporting to respective process owners.
- Monitor regular KPI calls across origin and destination teams to drive continuous service improvement and achieve excellent results.
- Support training of APLL internal teams in customer-specific processes as per LP where needed.
- Support Key Account Managers in identifying opportunities for process improvement and sales opportunities.
- Manage forecasting and carrier allocation management in close cooperation with product teams, origin teams, and customers.
- Fluency in English is a must-have, and German or Dutch is desirable.
- Strong analytical skills with the ability to translate data into a story and solution.
- Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
- Customer-centric attitude and mindset.
- Strong understanding of IT and supply chain data structures.
- Excellent listening and communication skills with the ability to articulate issues and proposed solutions with both internal and external customers.
- Participation in our global Cash Bonus Plan.
- Regular trainings and excellent development opportunities within APL Logistics globally.
- Working in an open team with a supportive working atmosphere.
- Various benefits for birthdays, marriage, childbirth, long service as appropriate.
- Hybrid working model.
- Local and regional activities focused on employee engagement throughout the year.
