Customer Success Manager DACH
vor 2 Wochen
We are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.
Key Responsibilities- Develop and execute customer success plans to drive adoption, expansion, and retention of customers in the DACH region.
- Partner with sales to complete comprehensive sales transition processes and ensure smooth handovers to customer success.
- Operate as a business partner to customers and their delivery teams, understanding their strategies and plans to provide tailored support.
- Manage and execute customer onboarding processes, ensuring timely and successful deployments.
- Establish and execute cadence-based business review meetings with customers to discuss progress, challenges, and opportunities.
- Identify and mitigate risks that threaten customer satisfaction, growth, or renewal.
- Align with customer success leadership on regional metrics and KPIs.
- 2+ years of experience as a Customer Success Manager for a SaaS company.
- 3+ years of experience building and managing customer relationships.
- 5+ years of professional experience in a related field.
- Proven history of keeping customers focused on their desired business outcomes throughout their initiatives.
- Conceptual understanding of finance processes, including financial close, planning, budgeting, forecasting, and management reporting.
- Customer Success Manager experience within a Corporate Performance Management (CPM) software vendor.
- Degree in Business, Accounting, Finance, or Information Technology/MIS.
- Customer and account management experience.
- Management consulting/technology consulting experience.
- CPM experience, either as a CSM, consultant, or corporate employee.
- Prior experience with CPM systems, such as OneStream, Oracle's EPM suite, Anaplan, SAP Outlooksoft BPC, SAP BOFC, IBM Cognos, or other CPM solutions.
- Fluent German speaker.
- Strong English written and oral communication skills.
- Team player with a bias towards action.
- Excellent interpersonal and communication skills.
- Professional verbal and written communication skills.
- Professional relationship building skills.
- Strong ability to problem-solve in a collaborative environment.
- Strong organizational and planning skills.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical, evaluative, and problem-solving abilities.
- Exceptional customer service orientation.
- Ability to operate in a demanding environment managing simultaneous priorities.
Travel requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).
About OneStreamOneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.
OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more, visit https://www.onestream.com/.
Why Join the OneStream Team- Transparency around corporate structure, salary, and benefits.
- Core value of customer success.
- Variety of project work (not industry specific).
- Strong culture and camaraderie.
- Multiple training opportunities.
OneStream is an Equal Opportunity Employer.
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