Director of Sales Operations and Customer Care EMEA
Vor 4 Tagen
At Leica Microsystems, we're shaping the future by developing groundbreaking optical and digital solutions. As a global leader, we're driven by continuous improvement to excite our customers and create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
We're one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering.
As a Director of Sales Operations and Customer Care EMEA, you'll oversee efficient order processing, freight management, backlog resolution, invoicing, and tender management to deliver exceptional customer experiences. You'll also foster collaboration with factories, Product Units, and regional commercial organizations, implementing rigorous daily management practices and standard work to accurately forecast revenue, maximize backlog conversion, and achieve growth targets.
Key Responsibilities:
- Order Processing and Tender Management: Ensure timely and accurate order processing, freight management, and tender management to meet customer expectations.
- Process Optimization: Continuously identify opportunities to improve processes and align them with evolving business needs, guided by the LMS strategy and EMEA regional priorities.
- Sales Operations: Foster collaboration with factories, Product Units, and regional commercial organizations to drive revenue growth and maximize backlog conversion.
- Sales Support: Provide insightful analytics on funnel/backlog conversion during weekly and monthly forecast reviews, collaborating with Sales Directors to own revenue forecast numbers, identify risks, and capitalize on opportunities.
- Demo Center Management: Oversee the EMEA Demo Center operations, ensuring timely delivery of demo units to regions and managing demo inventory effectively.
- Channel Partner Management: Serve as the primary order-to-cash point of contact for channel partners.
- People Leadership: Build and lead a diverse and inclusive team, developing and nurturing talent through performance management and coaching, creating a result-oriented culture that fosters accountability and delivers on priorities.
Requirements:
- Strong experience in a leadership role within an organization undergoing significant changes.
- Proven experience in commercial and/or customer care operations.
- Strong communication skills that effectively drive change and connect the LMS Strategy and EMEA priorities to all levels of the organization.
- Passion for continuous improvement and adaptability to a rapidly evolving customer and company environment.
- A strong commitment to integrity, compliance, and transparency, ensuring adherence to rules and regulations.
- Ability to travel 30-50%, overnight, within EMEA.
At Leica Microsystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
Learn more about what we do and who we are by watching our company video "We Are Leica": https://www.leica-microsystems.com/
At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit https://www.danaher.com/
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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