Diagnostic Support Specialist
vor 4 Wochen
About Abbott
Abbott stands as a prominent leader in the global healthcare sector, dedicated to pioneering scientific advancements that enhance the health of individuals. Our forward-thinking approach allows us to anticipate shifts in medical science and technology.
In Germany, Abbott employs over 4,000 professionals across various functions including manufacturing, research and development, logistics, sales, and marketing. Our teams are based at our German headquarters and several other locations throughout the country.
Why Choose Abbott?
At Abbott, you will engage in meaningful work that contributes to healthier lives, while also advancing your career and embracing your authentic self. We offer:
- Opportunities for career growth within an international organization that supports your professional aspirations
- A competitive benefits package, including a comprehensive pension plan, employee stock purchase options, and more
- Recognition as a top employer in numerous countries, and accolades from Fortune as one of the most admired companies globally
- A workplace celebrated for its commitment to diversity and inclusion, supporting working mothers, female leaders, and scientific professionals
- A stimulating role in a rapidly evolving industry that is resilient to crises
- The chance to join a dynamic, highly skilled, and motivated team
- A culture characterized by flat hierarchies, open communication, and constructive collaboration
- An international environment that nurtures talent development within the organization
Abbott's Diagnostics Division is seeking a
Technical Customer Support Specialist (m/w/d)
to join our team.
In this role, you will deliver precise and prompt assistance, as well as troubleshooting for our diagnostic products, thereby enhancing our customer relationships.
Key Responsibilities
- Engage with customers through various channels to address and resolve technical inquiries regarding our products, including hardware, software, and reagent-related issues
- Coordinate and schedule on-site visits for field service engineers as needed
- Collaborate with cross-functional teams to identify, recommend, and implement solutions to customer issues
- Accurately document information in our quality management system
Qualifications
- A Bachelor's or Master's degree in natural sciences (Biology, Chemistry, Physics, Pharmacy, or related fields), or equivalent vocational training in medical technology
- Proven experience in customer service roles
- Clinical laboratory experience is advantageous
- Strong communication skills and adeptness in problem-solving, particularly over the phone
- Ability to thrive in a team-oriented setting, manage multiple tasks, and prioritize effectively
- Proficiency in multiple languages is essential, with fluency in French and English required; knowledge of German or Italian is preferred
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