Aktuelle Jobs im Zusammenhang mit Desktop Support Engineer - Wiesbaden, Hessen - PZI International Solutions, Inc.
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vor 4 Wochen
Wiesbaden, Hessen, Deutschland SCHUFA Holding AG VollzeitJob DescriptionAs a Network Engineer at SCHUFA Holding AG, you will play a central role in the administration and security of our network and security infrastructure. You will work closely with your team to ensure the smooth operation of our network infrastructure and provide support to users and colleagues in their daily challenges (2nd- &...
Desktop Support Engineer
vor 3 Monaten
Key Responsibilities:
- Provide comprehensive Command, Control, Communications, Computers, and Information Management (C4IM) services.
- Assist end-users with Microsoft Windows desktop and laptop systems, including printers and scanners.
- Process account requests for various networks and serve as the primary contact for troubleshooting and support.
- Maintain user and computer accounts in Microsoft Active Directory, ensuring accurate modifications and updates.
- Collaborate with technical teams to resolve issues and document all work in an internal ticketing system.
- Install and configure operating system images on devices, perform hardware and software upgrades, and support video teleconferencing requirements.
- Analyze system faults and conduct diagnostic tests to identify and resolve hardware issues.
Customer Engagement:
- Uphold a high standard of customer satisfaction by understanding and addressing client needs.
- Conduct site visits to provide on-site support and respond to inquiries regarding services and products.
- Exhibit exceptional communication and customer service skills to foster positive relationships.
Qualifications:
- Must possess IAT II certification (Security+) and experience with Windows 10 environments.
- A minimum of 2 years of relevant experience in IT support roles is preferred.
- Demonstrated knowledge of system administration practices and the ability to communicate effectively with customers and team members.
Join our team and contribute to delivering exceptional IT support services
