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Customer Experience Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland home24 SE Vollzeit

Enhance Customer Satisfaction in a Dynamic Environment

home24 SE is seeking a dedicated and customer-focused individual to join our thriving marketplace team as a Customer Experience Specialist. In this role, you will play a vital part in shaping positive customer interactions and resolving inquiries from our valued marketplace customers.

Your Responsibilities:

  • Provide exceptional customer service by responding promptly and effectively to customer inquiries.
  • Collaborate seamlessly with internal departments to address complex inquiries and ensure timely resolutions.
  • Handle customer complaints and disputes between buyers and sellers, striving for fair and amicable outcomes.
  • Maintain accurate records of customer interactions and proposed solutions, contributing to a comprehensive knowledge base.

What We Offer:

  • Make a tangible impact within a fast-paced and collaborative team environment.
  • Benefit from ongoing professional development opportunities through training programs and growth initiatives.
  • Enjoy a flexible work-life balance with a hybrid office/home setup.
  • Take advantage of exciting mobility options and employee discounts.