Aktuelle Jobs im Zusammenhang mit Client Support Specialist - Berlin, Berlin - VISAVIS GmbH


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Client Support Specialist

vor 3 Monaten


Berlin, Berlin, Deutschland VISAVIS GmbH Vollzeit

Company Overview
VISAVIS GmbH collaborates with Diplomatic Missions to deliver essential support services for individuals applying for Visas and Passports. We operate Premium Visa and Passport application centres, facilitating the submission of applications along with necessary documentation and biometric data. Our mission is to streamline the Visa and Passport application process, ensuring it is as efficient and straightforward as possible.

Key Responsibilities
  • Verify the accuracy and completeness of visa applications.
  • Utilize and manage all client-provided resources and documentation effectively.
  • Offer precise information to clients regarding their visa inquiries.
  • Maintain thorough records and adhere to reporting standards.
  • Foster positive relationships with clients by providing accurate responses to inquiries via phone, email, and in-person interactions.
  • Demonstrate a willingness to learn and understand application procedures and policies to enhance the efficiency of visa processing.
Qualifications
  • Prior experience in a customer service role.
  • Exceptional written and verbal communication skills in English.
  • Proficiency in German at a B2 level (both written and spoken).
  • Ability to work collaboratively within a team as well as independently.
  • Strong proficiency in MS Word and MS Excel.
  • Detail-oriented with a focus on accuracy.
  • Excellent customer service abilities.