Client Support Specialist
vor 2 Wochen
We are seeking a highly skilled and dedicated Client Support Coordinator to join our team at Insights Learning & Development Ltd. As a Client Support Coordinator, you will play a vital role in providing exceptional client service, ensuring seamless event support, and driving account development.
Key Responsibilities:- Develop and maintain strong relationships with clients to maximize their potential and satisfaction.
- Manage pre- and post-workshop logistics, collaborating closely with the sales function to deliver an outstanding customer experience.
- Process client orders efficiently and effectively, ensuring timely fulfillment.
- Respond to and resolve customer queries in a professional and timely manner, building trust and loyalty.
- Ensure accurate and up-to-date information is maintained on our global systems.
- Coordinate conference calls and webinars to support internal and external customers.
- Monitor shared email inboxes to ensure timely responses to customer inquiries.
- Fluent in German and English.
- Experience in supporting customers and client relationship managers, preferably in a sales process, and proficiency in CRM systems.
- Strong IT skills, particularly in MS Word, Outlook, Excel, and PowerPoint.
- Minimal travel may be required for this role.
At Insights, we value diversity, inclusivity, and belonging. We strive to create a workplace where everyone feels welcome and supported. Our mission is to help people see themselves and others in a new light, and we're committed to fostering a culture that celebrates individuality and promotes growth.
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Client Support Specialist
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Berlin, Berlin, Deutschland Insights Learning & Development Ltd VollzeitJob Title: Client Support CoordinatorAs a Client Support Coordinator at Insights Learning & Development Ltd, you will play a vital role in ensuring exceptional client service and support to our Sales and Delivery teams.Key Responsibilities:Provide proactive support to clients, ensuring their needs are met and exceeded.Manage event logistics, including...
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Client Support Specialist
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Berlin, Berlin, Deutschland Insights Learning & Development Ltd VollzeitJob Title: Client Support CoordinatorAs a Client Support Coordinator at Insights Learning & Development Ltd, you will play a vital role in ensuring exceptional client service and support to our Sales and Delivery teams.Key Responsibilities:Provide proactive support to clients, ensuring their needs are met and exceeded.Manage event logistics, including...
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