Client Engagement Specialist
Vor 6 Tagen
Job Description:
As a Client Engagement Specialist at Dow Jones, you will play a critical role in managing all renewal aspects of our relationships with a defined set of customers. Your primary responsibility will be to retain existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive.
You will need to liaise with internal teams to ensure our clients' needs are met to support the renewal. Your success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.
Key Responsibilities:
- Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
- Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
- Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and your client's current and developing needs
- Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups
- Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
- Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities
- Maintain accurate and appropriate client records within our systems. You will communicate with clients via telephone and email
Requirements:
- 1+ years of experience in customer engagement or sales
- Proficient in German and English
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite & Google Drive
- Bachelor's degree preferred
Benefits:
- Comprehensive Insurance Plans
- Retirement Benefits
- Fitness Reimbursement and many more
Equal Opportunity Employer:
Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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