Customer Success Professional

vor 4 Wochen

Heidelberg, Baden-Württemberg, Deutschland paretos GmbH Vollzeit
About paretos GmbH

paretos GmbH is a leading AI-based decision intelligence platform that empowers businesses to make data-driven decisions across entire organizations. Our innovative solution enables users to evaluate complex data, predict future scenarios, and take optimal actions without requiring prior data science knowledge.

Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding Enterprise customers through the onboarding process and beyond. Your primary goal will be to ensure our customers achieve long-term success by understanding their business needs and providing tailored solutions.

Key Responsibilities
  • Onboard new customers and provide training on how to get the most out of our platform
  • Conduct workshops to understand customer decision-making processes and business domains
  • Analyze customer data to ensure we provide meaningful results
  • Communicate complex AI concepts to customers who may not have a technical background
  • Serve as a bridge between customers, our integration team, and product development
  • Build and maintain long-term customer relationships
  • Support our sales team with presales activities and identify upsell opportunities
  • Drive process improvements and automation to enable business scaling
Requirements
  • 5+ years of experience in a similar field, such as Customer Success, Account Management, Business Analysis, or Project Management
  • Excellent communication, interpersonal, and customer service skills
  • Strong time management, strategic planning, and organizational skills
  • Affinity for data science and technical topics
  • Affinity for data and databases (Snowflake)
  • Experience in the supply chain domain is a plus
  • Fluent in German and English
What We Offer

We provide a remote-first work environment, flexible working hours, and a mobility budget to reduce carbon emissions. Our team is highly skilled and motivated, and we regularly enjoy professional and fun events online and offline. We also offer a comprehensive benefits package, including a mobility budget, flexible working hours, and a comprehensive benefits package.

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