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Customer Support Specialist

vor 3 Monaten

Berlin, Berlin, Deutschland MILES Mobility GmbH Vollzeit
Join MILES Mobility GmbH

MILES Mobility GmbH is a prominent player in the Carsharing industry in Germany, recently branching out to offer Car Subscriptions. Our mission is to foster a future where mobility is shared, eco-friendly, and accessible for everyone. By presenting an alternative to individual car ownership, we strive to minimize the number of vehicles on the streets and positively influence urban living.

Position: Customer Care Agent

Company: MILES Mobility GmbH

Your Responsibilities:
  • Serve as the primary contact for our clientele
  • Assist customers with a variety of concerns related to rentals, vehicles, application functionalities, and payment methods
  • Manage customer inquiries through phone and email within a shift-based Service Center
  • Efficiently and effectively resolve issues
  • Provide comprehensive reports to colleagues and other departments regarding application or vehicle issues
  • Deliver high-quality service by comprehending and fulfilling customer requirements
Your Qualifications:
  • Strong problem-solving abilities and a genuine passion for customer assistance
  • Outstanding communication and interpersonal skills
  • Familiarity with customer support software is advantageous
  • Proficiency in German and English; additional language skills are a plus
  • A collaborative team member with a positive demeanor and commitment to exceptional customer service
  • Empathy and a strong desire to support customers
Why Choose MILES?
  • Attractive salary with performance-related bonuses
  • Advanced shift scheduling for optimal work-life balance
  • Benefits including retirement plans, mobility options, fitness memberships, and corporate discounts
  • Hybrid work model and a contemporary office setting
  • Diverse and inclusive workforce with opportunities for personal and professional growth
  • Dedication to social responsibility and environmental sustainability