IT Support Team Lead
vor 11 Stunden
We are seeking a highly skilled and experienced IT Support Team Lead to join our team at deeploi GmbH. As a key member of our IT department, you will be responsible for leading our IT support team and ensuring a safe, conducive, and productive work environment.
Key Responsibilities- Team Leadership: Provide leadership to our IT support team, fostering a culture of collaboration, innovation, and continuous improvement.
- Strategic Planning: Develop and implement strategic plans to cultivate a high-performing team proficient in various areas of IT support.
- Operational Management: Oversee day-to-day operations to maintain an efficient working environment, ensuring seamless delivery of IT services.
- Performance Management: Develop and implement performance management strategies for the helpdesk, utilizing key performance indicators (KPIs) to drive continuous improvement.
- Technical Expertise: Stay updated on the latest technology trends and innovations, and proactively challenge existing practices to ensure our IT services remain cutting-edge.
- Leadership Experience: Minimum of 5 years' experience in IT support, including at least 2 years in a leadership capacity.
- Technical Expertise: Strong technical expertise in computer systems, networks, and software.
- People Management: Demonstrated proficiency in people management and leadership, with a proven track record of effectively leading and motivating teams in dynamic environments.
- Communication Skills: Exceptional problem-solving, communication, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
- Language Skills: Fluency in English; proficiency in German is advantageous.
deeploi GmbH is a rapidly growing company in the IT industry, with a mission to make millions of people work better every day. We are building an all-in-one IT platform, combined with premium support, to rethink how IT is done. As a member of our team, you will have the opportunity to work on cutting-edge projects, collaborate with a talented team, and contribute to the growth and success of our company.
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