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IT Support Team Lead

vor 2 Monaten


Munich, Bayern, Deutschland deeploi GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced IT Support Team Lead to join our team at deeploi GmbH. As a key member of our IT department, you will be responsible for leading our IT support team and ensuring a safe, conducive, and productive work environment.

Key Responsibilities
  • Leadership and Team Development: Foster the personal and professional growth of team members through effective team development strategies and provide guidance and support to ensure the team's success.
  • Operational Management: Oversee day-to-day operations to maintain an efficient working environment and ensure that all IT support processes are running smoothly.
  • Performance Management: Develop and implement performance management strategies for the helpdesk, utilizing key performance indicators (KPIs) to drive continuous improvement and ensure that the team is meeting its goals.
  • Technical Expertise: Stay up-to-date on the latest technology trends and innovations and proactively challenge existing practices to ensure that our IT support processes are aligned with industry best practices.
Requirements
  • Experience: Minimum of 5 years' experience in IT support, including at least 2 years in a leadership capacity.
  • Skills: Demonstrated proficiency in people management and leadership, strong technical expertise in computer systems, networks, and software, and exceptional problem-solving, communication, and interpersonal skills.
  • Language: Fluent in English; proficiency in German is advantageous.
About Us

deeploi GmbH is a rapidly growing company in the IT industry, and we are looking for talented individuals to join our team. As a member of our IT department, you will have the opportunity to work on exciting projects and contribute to the growth and success of our company.