Aktuelle Jobs im Zusammenhang mit Senior Manager CX+I Customer Experience - Köln, Nordrhein-Westfalen - Publicis Sapient
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Werkstudent Customer Experience
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland msgGillardon AG VollzeitUnser AngebotBei uns arbeiten Sie in einer gelebten Kultur "Mensch im Mittelpunkt". Wir bieten nachhaltige Projekte und soziales Engagement, Förderung von Diversität und Chancengleichheit, vertrauensvollen Teamspirit und Gestaltungsfreiheit, passgenaue Weiterentwicklung und Mentoring, flexibles Arbeiten und Work-Life-Integration sowie Corporate Benefits...
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Werkstudent Customer Experience
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland msgGillardon AG VollzeitUnser AngebotBei uns arbeiten Sie in einer gelebten Kultur "Mensch im Mittelpunkt". Wir bieten nachhaltige Projekte und soziales Engagement, Förderung von Diversität und Chancengleichheit, vertrauensvollen Teamspirit und Gestaltungsfreiheit, passgenaue Weiterentwicklung und Mentoring, flexibles Arbeiten und Work-Life-Integration sowie Corporate Benefits...
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Werkstudent Customer Experience Analyst
vor 2 Wochen
Köln, Nordrhein-Westfalen, Deutschland congstar GmbH VollzeitKundenerlebnisoptimierung auf hohem Niveau Wir suchen einen CX-Spezialisten für Kundenanalysen, der unsere Kunden mit innovativen Lösungen begeistern kann. Als Werkstudent im CX-Analytics-Team bist du Teil eines engagierten Teams, das sich für die Weiterentwicklung des CX-Management-Programms einsetzt. Deine Aufgaben: Du bist Teil des CX-Analytics-Teams...
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Praktikum Customer Experience Consulting
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Simon-Kucher & Partners VollzeitPraktikum im Customer Experience TeamWir suchen nach talentierten Praktikanten, die unsere Kunden mit innovativen Ansätzen zu Customer Experience begeistern und Go-to-Market-Strategien in verschiedenen Geschäftsbereichen vorantrieben. Als Teil unseres Customer Experience-Teams gestaltest du die Zukunft der digitalen Interaktion und unterstützt uns als...
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Praktikum Customer Experience Consulting
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Simon-Kucher & Partners VollzeitPraktikum im Customer Experience TeamWir suchen nach talentierten Praktikanten, die unsere Kunden mit innovativen Ansätzen zu Customer Experience begeistern und Go-to-Market-Strategien in verschiedenen Geschäftsbereichen vorantrieben. Als Teil unseres Customer Experience-Teams gestaltest du die Zukunft der digitalen Interaktion und unterstützt uns als...
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Customer Experience Specialist
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the Role:We are seeking a skilled Customer Experience Specialist to join our team at Helion Research. As a Mystery Shopping Expert, you will be responsible for evaluating the shopping experience of our partners' customers.Key Responsibilities:Evaluate the shopping experience of customers at various retail locationsProvide detailed feedback on the...
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Customer Experience Manager
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland Viamonda - einfach.individuell VollzeitBeschreibung der PositionWir suchen einen erfahrenen Customer Experience Manager, der sich auf die Gestaltung von individuellen Reiseerlebnissen spezialisiert hat. Als Teil unseres Teams in Köln werden Sie sich auf die Entwicklung von Strategien und Prozessen konzentrieren, die unsere Kunden zu zufriedenen Reisenden machen.AufgabenEntwicklung von Prozessen...
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Customer Experience Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Experience Specialist. As a mystery shopper, you will be responsible for evaluating the shopping experience of our partners' customers and providing valuable feedback to help improve their services.This is a unique opportunity to work with prestigious...
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Customer Experience Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Experience Specialist. As a mystery shopper, you will be responsible for evaluating the shopping experience of our partners' customers and providing valuable feedback to help improve their services.This is a unique opportunity to work with prestigious...
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Customer Experience Specialist
vor 1 Tag
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Helion Research.This is an exciting opportunity for individuals who are passionate about perfecting customer experiences online and in stores. As a Customer Experience Specialist, you will be responsible for evaluating shopping experiences with our partners,...
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Customer Experience Champion
vor 2 Monaten
Köln, Nordrhein-Westfalen, Deutschland Paymenttools VollzeitAbout PaymenttoolsWe are a leading payment solutions provider in Europe, serving over 15,000 stores and travel agencies across 21 countries. Our mission is to transform the payment landscape for retailers, making payments seamless and invisible while linking them with value-added services within a reliable identity service framework.Job SummaryWe are seeking...
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Customer Experience Champion
vor 2 Monaten
Köln, Nordrhein-Westfalen, Deutschland Paymenttools VollzeitAbout PaymenttoolsWe are a leading payment solutions provider in Europe, serving over 15,000 stores and travel agencies across 21 countries. Our mission is to transform the payment landscape for retailers, making payments seamless and invisible while linking them with value-added services within a reliable identity service framework.Job SummaryWe are seeking...
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Sales Development Representative
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland SKOPOS CONNECT GmbH VollzeitÜber unsBei der SKOPOS CONNECT erlebst du Experience Management mit Online Insight Communities und CX-Programmen aus erster Hand. Die SKOPOS Group mit Hauptsitz in Hürth kombiniert in sechs spezialisierten Units und mit rund 200 Mitarbeitenden die Expertise von mehr als 25 Jahren Marktforschungserfahrung mit innovativen Lösungen und ist führender...
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Customer Experience Specialist
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAre you passionate about delivering exceptional customer experiences? Helion Research is seeking a skilled individual to join our team as a Customer Experience Specialist.This role involves evaluating shopping experiences at various locations, providing detailed feedback, and helping our partners improve their customer service.We offer a competitive rate per...
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Customs and Trade Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland KPMG VollzeitSenior Customs & Trade Manager (m/f/d)Are you enthusiastic about navigating complex tax and trade challenges? Join our esteemed team at KPMG and contribute to impactful solutions for our clients in both domestic and international tax and customs domains. This is your opportunity to step into the role of a (Senior) Manager in Customs & Trade:Deliver expert...
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Customs and Trade Manager
vor 3 Monaten
Köln, Nordrhein-Westfalen, Deutschland KPMG VollzeitSenior Customs & Trade Manager (m/f/d)Are you enthusiastic about navigating complex tax and trade challenges? Join our esteemed team at KPMG and contribute to impactful solutions for our clients in both domestic and international tax and customs domains. This is your opportunity to step into the role of a (Senior) Manager in Customs & Trade:Deliver expert...
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Customer Journey Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland Eurowings Digital GmbH VollzeitCustomer Journey ManagerAs a Customer Journey Manager at Eurowings Digital GmbH, you will be responsible for mapping and maintaining segmented end-to-end customer journeys with a focus on customer communication. You will have an overview of insights and action points to support teams in setting and achieving experience KPIs and business goals.Key...
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Customer Journey Manager
vor 1 Monat
Köln, Nordrhein-Westfalen, Deutschland Eurowings Digital GmbH VollzeitCustomer Journey ManagerAs a Customer Journey Manager at Eurowings Digital GmbH, you will be responsible for mapping and maintaining segmented end-to-end customer journeys with a focus on customer communication. You will have an overview of insights and action points to support teams in setting and achieving experience KPIs and business goals.Key...
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Customer Experience Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Helion Research VollzeitAre you passionate about delivering exceptional customer experiences? We're looking for a skilled individual to join our team as a Customer Experience Specialist.About us: Helion Research is a global leader in research solutions, providing a wide range of tools to help our partners improve their customer experience.As a Customer Experience Specialist, you...
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Customer Experience Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Viamonda - einfach.individuell VollzeitJobbeschreibungWir suchen einen erfahrenen Customer Experience Manager, der unsere Kunden mit einer herausragenden Erfahrung verbindet. Als Teil unseres Teams in Köln wirst du die Verantwortung für den effizienten, operativen und technischen Ablauf in Service und Sales übernehmen.AufgabenVerantwortung für den effizienten, operativen und technischen...
Senior Manager CX+I Customer Experience
vor 2 Monaten
Publicis Sapient is a digital transformation partner that helps established organizations get digitally enabled, both in the way they work and how they serve their customers.
We unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity.
As digital pioneers with 20,000 people and 53 offices worldwide, our experience spanning technology, data sciences, consulting, and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients' businesses through designing the products and services their customers truly value.
Publicis Sapient is the digital business transformation hub of Publicis Groupe.
About the Customer Experience & Innovation TeamWe are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.
We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.
Your Impact- Act as a transformational partner for clients to help clients center customer centricity and business agility in the context of digital business transformation
- Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
- Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
- Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
- Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
- Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc.
- Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
- Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline
- An outstanding portfolio of work demonstrating strong customer insight-driven experience strategy across a diverse range of projects
- Experience identifying, testing and refining new and innovative propositions, products and services in an iterative manner
- Experience working collaboratively with colleagues and clients in a variety of different ways – flying solo, as part of an "consultancy" team or co-working with the client in agile teams
- A mindset that's open to change and challenges – you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for 'that'll do', resilient, and eager to learn
- You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements
- You are able to see the big picture and zoom in on the details to impactful moments of the customer experience
- You champion the customer and evidence-based insight
- You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning
- You are passionate about delivering meaningful experiences which positively impact the lives of our clients' customers
We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
We provide many learning opportunities to deepen your skillset and to support your professional growth
We offer numerous discounts on travel, cultural and leisure activities
We put the well-being of our people first and organize various health initiatives
We offer you a vibrant workplace culture with many different community events throughout the year
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to equal employment opportunity without regard for race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion
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