Customer Support Manager

vor 17 Stunden

Hamburg, Hamburg, Deutschland BID AcquiCo III GmbH Vollzeit
Key Responsibilities
  • Provide technical support to MegaCAD customers for installation, updates, and software migrations
  • Respond to support requests via email, phone, and remote access
  • Collaborate with the software development and product teams
  • Manage license activations for new and existing customers
  • Represent the training team in case of absences
  • Take on project- and team-crossing tasks
Requirements
  • Hold a degree in IT or a related field with a strong affinity for software and IT
  • Have experience in IT support for software products and a technical understanding of Windows desktop applications
  • Have experience in the CAD field is a plus
  • Excellent communication skills and technical competence to convince customers via phone and email
  • Be willing to learn and develop skills in product-specific areas
  • Have very good German language skills
What We Offer
  • Flexibility in work arrangement, short decision-making paths, and a great company culture
  • Competitive compensation, top equipment, and an unlimited employment contract
  • Hybrid work model with the option to work from home
  • An external training program and regular feedback to support your career growth
  • Flat hierarchies and short decision-making paths with a lot of room for creativity
  • Mobility package, depending on your location
  • Coffee, water, and soft drink flat rate
About UsMegaCAD GmbH has been guided by its corporate principle - making things simple - for over 35 years. With our innovative 2D/3D CAD software, we inspire thousands of customers every day and provide them with the tools they need to build complex constructions. As a CAD/CAM software company, we have been successfully working on making CAD as simple as possible for over 35 years. A team of absolute professionals makes us a specialist in our field and has allowed MegaCAD GmbH to grow steadily over the years. At MegaCAD, you work independently and hand in hand with a similarly engaged and sympathetic team, where no one is left out - from management to trainees.

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