Customer Success Manager

vor 2 Wochen

Hamburg, Hamburg, Deutschland Simon-Kucher Vollzeit
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our team, you will be responsible for designing and executing customer success plans, enabling our clients to become successful with our software and providing insights on tool usage and performance.

Key Responsibilities
  • Develop and lead workshops and strategic sessions with our clients to enhance and optimize their application usage.
  • Conduct regular user trainings on new releases for our customers.
  • Oversee proof of value projects and implementation projects, ensuring that our clients' needs are thoroughly met.
  • Act as an escalation manager for support issues, ensuring swift and effective resolution.
  • Analyze performance indicators and systematically collect customer feedback to execute proactive solutions that improve KPIs and enhance customer satisfaction.
  • Support the Sales Teams by conducting discovery meetings and client demos, identifying the right product fit, and ensuring contract renewals in collaboration with Sales.
  • Drive marketing collaboration with clients to enable client references, case studies, conference speeches, etc.
About You
  • You have a bachelor's or master's degree in business, computer science, or a related field and one to three years of professional experience in IT consulting.
  • You have well-founded experience in the field of Customer Success or Professional Services for software applications.
  • You have very strong interpersonal and communication skills and proactively, reliably, and enthusiastically work with clients, consultants, and product experts.
  • You are skilled in project management enabling you to manage services efficiently and effectively.
  • You have knowledge of and are enthusiastic about technology trends and digital topics.
  • You have refined problem-solving skills to translate business needs into digital solutions.
  • You are fluent in English and German.
What We Offer
  • Exciting professional opportunities in a thriving company with a startup feel.
  • Add to your experience with our projects that focus on growth, have a positive impact, and truly matter.
  • Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity.
  • Feel at home working with our helpful, enthusiastic colleagues who have great team spirit.
  • Broaden your perspective with our extensive training curriculum and learning programs.
  • Speak your mind in our holistic feedback and development processes.
  • Satisfy your need for adventure with our opportunities to live and work abroad in one of our many international offices.
  • Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support.

We are a dynamic and innovative company that values creativity, teamwork, and customer satisfaction. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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