Customer Service Specialist
vor 2 Wochen
Emons Spedition is seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will play a vital part in ensuring exceptional service and support for our valued clients.
As a Customer Service Specialist, you will be responsible for handling a wide range of customer inquiries, providing timely and accurate information, and resolving issues effectively. Your key responsibilities will include:
- Providing independent customer support through various channels.
- Tracking shipments and proactively communicating with customers regarding order status.
- Processing orders efficiently and accurately.
- Responding to customer inquiries via phone and email in a professional and helpful manner.
- Performing general administrative tasks to support the smooth operation of the department.
To succeed in this role, you will need:
- A completed education in logistics or a related field.
- Previous experience in customer service is preferred but not required.
- Proficiency in MS-Office applications.
- A strong commitment to providing high-quality customer service.
- Excellent communication and interpersonal skills in German.
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