Order Management Specialist

vor 1 Woche


Hilden, Nordrhein-Westfalen, Deutschland Fineline Vollzeit
{"h3": "Your Mission

", "ul": ["\u2022 Order Processing and Follow-up: Efficiently manage order entries, confirmations, and follow-ups within defined Service Level Agreements (SLAs).

", "\u2022 Order Negotiations: Conduct negotiations to achieve the best possible outcomes for both parties.

", "\u2022 Customer Inquiries: Promptly respond to internal and external customer inquiries regarding the order process, including inventory checks and order adjustments.

", "\u2022 Process Optimization: Monitor and improve departmental processes.

", "\u2022 Team Coordination: Work closely with all parties involved in the order process, both internally and externally.

", "\u2022 Customer Satisfaction: Continuously improve customer satisfaction.

", "\u2022 In addition, you will maintain a small customer base selling our best possible PCB solution. This role combines the following responsibilities:

", "\u2022 Customer Consultation: Prepare PCBs, advise on cost and production optimizations, select suitable partners, and issue quotes.

", "\u2022 Reporting: Report on KPIs, create SWOT analyses, and monitor account progress.

"]}

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