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Order Management Specialist
vor 2 Monaten
We are seeking a highly skilled and organized individual to join our team as an Order Management Specialist. In this role, you will be responsible for managing orders from receipt to delivery, ensuring timely and accurate processing.
Key Responsibilities- Order Processing: Efficiently manage order entries, confirmations, and follow-ups within defined Service Level Agreements (SLAs).
- Order Negotiations: Conduct negotiations to achieve the best possible outcomes for both parties.
- Customer Inquiries: Promptly respond to internal and external customer inquiries regarding the order process, including inventory checks and order adjustments.
- Process Optimization: Monitor and improve departmental processes.
- Team Coordination: Work closely with all parties involved in the order process, both internally and externally.
- Customer Satisfaction: Continuously improve customer satisfaction.
- Customer Consultation: Prepare PCBs, advise on cost and production optimizations, select suitable partners, and issue quotes.
- Reporting: Report on KPIs, create SWOT analyses, and monitor account progress.
- Education: Technical or commercial education or comparable qualifications.
- Communication Skills: Good communication skills and an open ear for the customer.
- Experience: Ideally, experience working with printed circuit boards.
- Time Management: Good time management skills.
- Stress Management: Ability to keep an overview when many tasks are waiting and not let stress affect performance.
- Language Skills: Good written and spoken German and English skills.
Fineline Global is a global leader in printed circuit board technology and supply chain solutions. We offer a secure working environment with long-term prospects in a constantly growing, future-oriented international sales company. We work locally and maintain a very informal working atmosphere, while being globally networked through our international offices.
Benefits- Home Office: Possible by arrangement, including office equipment.
- Professional Development: Targeted support through access to our self-learning platform with numerous online courses.
- Work-Life Balance: Free parking spaces and good public transport connections.
- Financial Security: Additional payment for company pension scheme or VL.
- Health Insurance: Supplementary company health insurance.
- Special Leave: Vacation on the day of your birthday and special leave for other occasions.
