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Customer Service Representative with SAP Experience

vor 2 Monaten


Hamburg, Hamburg, Deutschland DIS AG Vollzeit
About the Role

We are seeking a highly organized and detail-oriented SAP Customer Service Specialist to join our team at DIS AG in Hamburg. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.

Key Responsibilities
  • Customer Reclamation Handling: Process and resolve customer complaints in a timely and professional manner.
  • Customer Inquiry Management: Respond to customer inquiries and provide accurate information on our services and products.
  • Contract and Order Review: Review and verify customer contracts and orders to ensure accuracy and compliance.
  • Invoice Processing: Process and send invoices to customers in a timely manner.
  • Material Inventory Management: Maintain accurate records of customer materials and ensure timely delivery.
  • General Customer Service: Provide general customer support and answer customer inquiries.
Requirements
  • Commercial Education: Completion of a commercial education program or equivalent.
  • Customer Service Experience: Minimum 2 years of experience in customer service, preferably in a SAP environment.
  • SAP Knowledge: Proficiency in SAP and ability to use it to manage customer relationships and resolve issues.
  • Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and colleagues.
  • Organizational Skills: Ability to work independently and prioritize tasks to meet deadlines.
What We Offer
  • Unlimited Contract: A secure and stable work environment with an unlimited contract.
  • Competitive Salary: A competitive salary above the industry standard.
  • Flexible Working Hours: Flexible working hours to accommodate your needs.
  • Professional Development: Opportunities for professional growth and development within the company.
  • Team Support: A supportive team environment with regular feedback and coaching.