Aktuelle Jobs im Zusammenhang mit Help Desk Support Specialist - Wiesbaden, Hessen - PZI International Solutions, Inc.
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Help Desk Support Specialist
vor 2 Monaten
We are seeking a highly skilled Help Desk Support Specialist to join our team at IMCOM -E HQ in Wiesbaden, Germany.
Job SummaryThe successful candidate will provide technical support and assistance to end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners. They will also process NIPR, SIPR & VPN account requests, serve as the primary point of contact for processing VIP 119/trouble tickets, and maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts.
Key Responsibilities- Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service and Support
- Support end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners
- Process NIPR, SIPR & VPN account requests
- Serve as Primary point of contact for processing VIP 119/trouble tickets
- Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts
- Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot issues
- Create or update existing 119/trouble tickets
- Enter daily work in an internal contractor ticketing system and ITSM
- Install and configure Army NIPR/SIPRNet images on computers
- Perform hardware/software additions, moves, and changes
- Support VTC requirements as necessary (setup meetings, monitor, troubleshoot)
- Participate in mobility administration as needed by the organization (iPhones)
- Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems
- Provide weekly and monthly status reports documenting work performed
Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements. Visit customers' offices to support the customers as necessary. Respond to service, product, technical, and customer questions. Must have excellent communication and customer service skills.
Requirements- IAT II (Security+) certification
- Computing Environment Windows 10
- 2 Years of experience in system administration and technical practices to resolve customer IT problems
- Ability to demonstrate good oral, written, and telephone communication skills
- Ability to build and maintain relationships with customers, peers, and support partners
- Active Directory Administration
- Windows Desktop Support and MS Office Support
