Technical Solutions Consultant
vor 4 Wochen
Are you a skilled communicator with a passion for technology and customer engagement? At SER Group, we are looking for an IT Consultant who can effectively address technical challenges while fostering strong relationships with our clients.
Your Key Responsibilities
- Assist Managed Services clients, particularly in resolving technical issues.
- Oversee the installation, updates, and configuration of SER software solutions tailored to client needs, including infrastructure planning for SER Doxis systems and data migration.
- Provide exceptional support, cultivate trustful relationships, and ensure high levels of customer satisfaction with our software offerings.
- Address incident reports concerning SER software products, operating systems, databases, and networks in both Cloud and On-Premises settings.
- Work collaboratively with our development team to enhance and optimize our product offerings.
Your Qualifications
- Degree in IT or a related discipline.
- Extensive experience in a similar role involving customer interaction.
- Strong technical aptitude, problem-solving abilities, and documentation skills.
- Familiarity with ITIL processes is advantageous.
- Knowledge in infrastructure management, server administration, databases, and scripting is beneficial.
- Proficiency in both German and English for effective communication with clients and colleagues.
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