Client Services Director
vor 4 Wochen
Join Our Team at adjoe GmbH:
adjoe GmbH is a prominent mobile advertising platform that is transforming the way app partners engage with users and drive revenue. Our state-of-the-art advertising solutions, including the unique Playtime ad unit, have established us as a leader in the industry, making us a preferred choice for app publishers globally. As part of the AppLike Group ecosystem, adjoe combines innovative technology, robust financial support, and a focus on growth.
Role Overview: Client Solutions Lead
As a Client Solutions Lead at adjoe GmbH, you will oversee a global team committed to delivering exceptional support to our business partners and customers. Reporting to the Chief Revenue Officer, you will work closely with cross-functional teams to ensure effective technical support and service delivery.
Responsibilities:- Lead a team of Technical Account Managers and B2C support agents to ensure smooth onboarding and resolve technical issues for app partners and mobile gamers.
- Serve as a liaison between stakeholders, teams, and clients to enhance business outcomes.
- Develop the service organization to accommodate geographical expansion and evolving client needs.
- Collaborate with product and technical teams to improve platform functionality and user experience.
- Uphold high standards of service quality and knowledge across teams.
- Minimum 3 years of leadership experience in the (mobile) ad tech or service industry.
- Proven ability to build and manage high-performing teams.
- Strong analytical and problem-solving skills, with proficiency in SQL and Excel.
- Excellent relationship-building and communication skills.
- Basic understanding of HTML, JavaScript, and technical systems.
- Experience with Java/Kotlin/Swift and the mobile ad tech landscape is a plus.
- Work-Life Balance: Remote work days, flexible hours, and a dog-friendly office.
- Wealth Building: Virtual stock options for employees.
- Relocation Support: Visa assistance and relocation bonus.
- Wellness Benefits: Access to gym facilities, yoga classes, and mental health counseling.
- Team Events: Regular company gatherings and hackathons.
- Professional Development: Training opportunities aligned with career goals.
If you are passionate about ad tech and looking for a dynamic role in a fast-growing international company, consider joining adjoe GmbH and contributing to our mission of advancing ad technologies.
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